Top up my phone and now it's saying I have no credit

[ganjybird]

Plz help I topped up my phone it said top up compleat but it's not showing up on my account how do I get my credit on my phone or have I just lost £15

[lpsetterfield mad scientist]

Hello

How are you?

You are best contacting an agent on the link below:

https://giffgaff.com/support/ask

Hope you get it sorted. It can take up to 24 hours to get a reply.

Loz

[imran27]

Giffgaff has had some issues today

[ganjybird]

I tryed this it keeps saying paste error report but I didn't get one

[mykiel78 oracle]

What does it say when you dial *100# for balance from your phone?

Also double check your payment history to see whether what you ordered was delivered.

Giffgaff had network issues today so that may be the cause.

[glesgajohn apprentice]

check ur payment history

https://giffgaff.com/account (my giffgaff)

if its went thro it will tell u there

its probably just waiting to update bcause all prob GG,s had today

[zakglynn2010]

I am having the same problem

[sajsexy beginner]

Dial *100# to check your balance. I would recommend for you to wait untill the gg issue gets resolved so u get a cleare picture of what's happening with your credit

[ganjybird]

It just saying my balance is 0.00 nothing at all but when I rang 43430 to top up it said top up compleat and my balance was £15 then it was gone

[ganjybird]

I just checked my payment history it saying that I toped up today and it was delivered Today but still no credit