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Top up my phone and now it's saying I have no credit

Started by: ganjybird
On: 27/09/2013 | 22:32
Replies: 10
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by: ganjybird
on: 27/09/2013 | 22:32
Plz help I topped up my phone it said top up compleat but it's not showing up on my account how do I get my credit on my phone or have I just lost £15
Message 1 of 11 (409 Views)
by: lpsetterfield
on: 27/09/2013 | 22:33

Hello

 

How are you?

 

You are best contacting an agent on the link below:

 

https://giffgaff.com/support/ask

 

Hope you get it sorted. It can take up to 24 hours to get a reply.

 

Loz

Please give kudos and mark as solution to anyone you think has helped you.
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Message 2 of 11 (405 Views)
by: imran27
on: 27/09/2013 | 22:34
Giffgaff has had some issues today
Message 3 of 11 (397 Views)
by: ganjybird
on: 27/09/2013 | 22:35
I tryed this it keeps saying paste error report but I didn't get one
Message 4 of 11 (394 Views)
by: mykiel78
on: 27/09/2013 | 22:36
What does it say when you dial *100# for balance from your phone?

Also double check your payment history to see whether what you ordered was delivered.

Giffgaff had network issues today so that may be the cause.
Message 5 of 11 (388 Views)
by: glesgajohn
on: 27/09/2013 | 22:37

check ur payment history

https://giffgaff.com/account (my giffgaff)

if its went thro it will tell u there

its probably just waiting to update bcause all prob GG,s had today

Solved! Go to Solution.
Please give me Kudos if I have helped you out
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Message 6 of 11 (385 Views)
by: zakglynn2010
on: 27/09/2013 | 22:40
I am having the same problem
Message 7 of 11 (370 Views)
by: sajsexy
on: 27/09/2013 | 22:41
Dial *100# to check your balance. I would recommend for you to wait untill the gg issue gets resolved so u get a cleare picture of what's happening with your credit
Message 8 of 11 (367 Views)
by: ganjybird
on: 27/09/2013 | 22:48
It just saying my balance is 0.00 nothing at all but when I rang 43430 to top up it said top up compleat and my balance was £15 then it was gone
Message 9 of 11 (357 Views)
by: ganjybird
on: 27/09/2013 | 22:53
I just checked my payment history it saying that I toped up today and it was delivered Today but still no credit
Message 10 of 11 (351 Views)