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Top up my phone and now it's saying I have no credit

Started by: ganjybird
On: 27/09/2013 | 22:32
Replies: 10
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by: ganjybird
on: 27/09/2013 | 22:32
Plz help I topped up my phone it said top up compleat but it's not showing up on my account how do I get my credit on my phone or have I just lost £15
Message 1 of 11
by: lpsetterfield
on: 27/09/2013 | 22:33

Hello

 

How are you?

 

You are best contacting an agent on the link below:

 

https://giffgaff.com/support/ask

 

Hope you get it sorted. It can take up to 24 hours to get a reply.

 

Loz

Please give kudos and mark as solution to anyone you think has helped you.
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Message 2 of 11
by: imran27
on: 27/09/2013 | 22:34
Giffgaff has had some issues today
Message 3 of 11
by: ganjybird
on: 27/09/2013 | 22:35
I tryed this it keeps saying paste error report but I didn't get one
Message 4 of 11
by: mykiel78
on: 27/09/2013 | 22:36
What does it say when you dial *100# for balance from your phone?

Also double check your payment history to see whether what you ordered was delivered.

Giffgaff had network issues today so that may be the cause.
Message 5 of 11
by: glesgajohn
on: 27/09/2013 | 22:37

check ur payment history

https://giffgaff.com/account (my giffgaff)

if its went thro it will tell u there

its probably just waiting to update bcause all prob GG,s had today

Solved! Go to Solution.
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Message 6 of 11
by: zakglynn2010
on: 27/09/2013 | 22:40
I am having the same problem
Message 7 of 11
by: sajsexy
on: 27/09/2013 | 22:41
Dial *100# to check your balance. I would recommend for you to wait untill the gg issue gets resolved so u get a cleare picture of what's happening with your credit
Message 8 of 11
by: ganjybird
on: 27/09/2013 | 22:48
It just saying my balance is 0.00 nothing at all but when I rang 43430 to top up it said top up compleat and my balance was £15 then it was gone
Message 9 of 11
by: ganjybird
on: 27/09/2013 | 22:53
I just checked my payment history it saying that I toped up today and it was delivered Today but still no credit
Message 10 of 11