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Started by: rashy666
On: 22/11/2013 | 04:33
Replies: 5
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by: rashy666
on: 22/11/2013 | 04:33

Ok so I got a goody bag put in my details put in my code and then it say thank you for purchasing a goody bag and £15 credit....  I don't want credit why would I need both why didn't it ask if I wanted to confirm I was being ripped off? How do I get a refund any ideas I don't have the money to be wasting on credit I don't need.

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by: rochessel
on: 22/11/2013 | 04:37
I'm assuming you purchased the 15 bag .. Double check if you actually have both credit and a bag. I'm guessing it's just used the £15 credit to purchase the bag
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by: rochessel
on: 22/11/2013 | 04:37
I'm assuming you purchased the 15 bag .. Double check if you actually have both credit and a bag. I'm guessing it's just used the £15 credit to purchase the bag
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by: 1zara1
on: 22/11/2013 | 04:37
If you mean you bought goody bag and topped up as well?
You can login my gg
Ask an agent a ms ask a refund
They'll sort it out for you
Message 3 of 6
by: mathew40
on: 22/11/2013 | 04:38
Hi there and welcome to the community.
For all account related issues,you will need to speak to a giffgaff agent.Please be a little patient,as a response may take up to 24hrs during busy periods.
Simply click onto the link below to contact a giffgaff agent thankyou.

https://giffgaff.com/support/ask

Please remember to give as much information as you can, regarding your issue,thanks.
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Message 4 of 6
by: rashy666
on: 22/11/2013 | 04:42
Yer I have both I have been charged 27
Message 5 of 6
by: rochessel
on: 22/11/2013 | 04:46 edited: 22/11/2013 | 04:47
You'll need to contact an agent then to refund you

Click this link - https://giffgaff.com/support/ask
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