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Top up was successful but balance 0

Started by: rhysnaylor
On: 29/05/2015 | 18:25
Replies: 17
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by: rhysnaylor
on: 29/05/2015 | 18:25
Hey all!

So earlier I topped up£20 and it said it was successful however my balance is still showing at 0.00 and will not let me use my voucher anymore, any help/advise would be greatly appreciated

Rhys
Message 1 of 18
by: sloz
on: 29/05/2015 | 18:27
Is it also saying zero when you dial *100# ?
Did you add it by calling 43430 or redeem it in your account page?

Does it say it was delivered in order history?
Http://giffgaff.com/account
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Message 2 of 18
by: suzyevs
on: 29/05/2015 | 18:28
Hello
Are you sure you topped up, or did you buy a goodybag
Check here
https://giffgaff.com/dashboard
big"It Takes 2 To Tango"
Message 3 of 18
by: mikeleebyrn38
on: 29/05/2015 | 18:28
Try rebooting your phone to refresh your account
Mike
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Message 4 of 18
Highlighted
by: jumbo4
on: 29/05/2015 | 18:29

hi

see your payment history here: https://giffgaff.com/account

 

Dial *100#    (Airtime credit balance)
Dial *100*7#  (Goodybag minutes balance)

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Message 5 of 18
by: johnrooney80
on: 29/05/2015 | 18:31
Dial *100*#
Check your payment history on your dashboard. If still not working. Check with an Agent
Http://giffgaff.com/support/ask/incorrect_balance
S9rry can't be more helpful buddySmiley Sad
Message 6 of 18
by: rhysnaylor
on: 29/05/2015 | 18:35
Hey, it says 0.00 on everything even when I call up and it was deffo a top up only not a goody bag x
Message 7 of 18
by: bozenkas
on: 29/05/2015 | 18:37
Hallo

check you balance dialling *100# from your mobile phone
Solved! Go to Solution. Please give me Kudos if I have helped you out


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Message 8 of 18
by: sloz
on: 29/05/2015 | 18:39
Did you call 43430 or redeem it on your top up page?
Does it say it was delivered in order history?
https://giffgaff.com/account
Get a free giffgaff Sim
Message 9 of 18
by: rhysnaylor
on: 29/05/2015 | 18:39
rebooted phone, cleared history data and it still says 0.00
Getting really frustrated now because I've lost £20 and I have no minutes or texts! Currently living off of wifi 😔
Message 10 of 18