I had automatic top up £20 on 8/5/17 but it seems the system didn't choose my goodypack and now I have zero balance and I can't make calls. Please help
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Did you have auto Airtime top up?
Hi @geesood84Please double check you have a recurring goodybag enabled under your payment details page here
Hi there @geesood84
Is your credit / debit card due to expire soon maybe ?.
Please check that your recurring goodybag option is turned on by clicking onto this link here https://giffgaff.com/profile/payment-details
Automatic top-up adds more PAYG credit to your account.
Recurring goodybag is what you need if you want your goodybag to renew automatically.
@geesood84Purchasing airtime credit doesn't automatically buy you a goodybag. If you have been using the Internet with airtime credit then you would have been paying at a rate of £50 a Gigabyte.
You can purchase a goodybag with your debit card using the link below.
@geesood84If you have gone through that much credit so quickly, I recommend you purchase a goodybag using the link below.
Please note : when you purchase a goodybag your balance will remain on zero because you have not bought pay as you go airtime credit. This is normal.