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Started by: geesood84
On: 09/05/2017 | 18:50
Replies: 7
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by: geesood84
on: 09/05/2017 | 18:50

I had automatic top up £20 on 8/5/17 but it seems the system didn't choose my goodypack and now I have zero balance and I can't make calls. Please help 

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by: matthewhill1996
on: 09/05/2017 | 18:50

Did you have auto Airtime top up?

Get a free giffgaff Sim
Message 2 of 8
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by: matthewhill1996
on: 09/05/2017 | 18:50

Did you have auto Airtime top up?

Get a free giffgaff Sim
Message 2 of 8
by: giffgaff_ninja
on: 09/05/2017 | 18:51 edited: 09/05/2017 | 18:54

Hi @geesood84

Please double check you have a recurring goodybag enabled under your payment details page here

 
If you have a recurring goodybag and it has failed to be applied then i suggest you ask a agent to investigate.
To contact an agent please see this https://giffgaff.com/support/ask/incorrect_balance link please note giffgaff agents can take up to 24 hours to reply.
 
You can find when an agent has replied in the "Messages From Agents" box that is located on your "My Giffgaff" page or you can access the page by following this link https://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 3 of 8
by: mathew40
on: 09/05/2017 | 18:51

Hi there @geesood84

Is your credit / debit card due to expire soon maybe  ?.

Please check that your recurring goodybag option is turned on by clicking onto this link here https://giffgaff.com/profile/payment-details
 

Get a free giffgaff Sim
Message 4 of 8
by: figment_uk
on: 09/05/2017 | 18:52

Automatic top-up adds more PAYG credit to your account.

 

Recurring goodybag is what you need if you want your goodybag to renew automatically.

 Payback selection choice is now closed. Payout expected to begin late afternoon on Monday 17th June 2019 


Message 5 of 8
by: morbihan1
on: 09/05/2017 | 18:52 edited: 09/05/2017 | 18:54

@geesood84Purchasing airtime credit doesn't automatically buy you a goodybag. If you have been using the Internet with airtime credit then you would have been paying at a rate of £50 a Gigabyte. 

You can purchase a goodybag with your debit card using the link below. 

 

https://giffgaff.com/buy

Message 6 of 8
by: geesood84
on: 09/05/2017 | 20:56
Yes, and my balance is zero now? How can I sort it out
Message 7 of 8
by: morbihan1
on: 09/05/2017 | 21:00 edited: 09/05/2017 | 21:15

@geesood84If you have gone through that much credit so quickly, I recommend you purchase a goodybag using the link below. 

 

https://giffgaff.com/buy

 

Please note : when you purchase a goodybag your balance will remain on zero because you have not bought pay as you go airtime credit. This is normal. 

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