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Started by: wachr72
On: 10/04/2019 | 12:32
Replies: 5
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by: wachr72
on: 10/04/2019 | 12:32

I just topped up my phone with £25 while I was connected to my internet. My credit is now £24.99 and I’m unable to buy my goody bag. What do I do?

Thanks in advance 

Message 1 of 6
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by: johna002
on: 10/04/2019 | 12:37

@wachr72wrote:

I just topped up my phone with £25 while I was connected to my internet. My credit is now £24.99 and I’m unable to buy my goody bag. What do I do?

Thanks in advance 

Hi there - unfortunately this is a common case as when you top up you then need to use credit to buy your goody bag,  You can contact an agen on the link below to see if they will add the money back on and enable you to buy your goody bag...

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

 

https://giffgaff.com/support/questions

 

Also, in the future it may be best to purchase your goody bag direct from your card while you stil lhave an active goody bag (or use wifi).

 

Hope you get it sorted.

 

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
Get a free giffgaff Sim


CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
Message 3 of 6
by: danhamman
on: 10/04/2019 | 12:32

@wachr72wrote:

I just topped up my phone with £25 while I was connected to my internet. My credit is now £24.99 and I’m unable to buy my goody bag. What do I do?

Thanks in advance 

Speak to an agent for account issues - they may offer to replace the missing pennies as goodwill:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...


Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 6
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by: johna002
on: 10/04/2019 | 12:37

@wachr72wrote:

I just topped up my phone with £25 while I was connected to my internet. My credit is now £24.99 and I’m unable to buy my goody bag. What do I do?

Thanks in advance 

Hi there - unfortunately this is a common case as when you top up you then need to use credit to buy your goody bag,  You can contact an agen on the link below to see if they will add the money back on and enable you to buy your goody bag...

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

 

https://giffgaff.com/support/questions

 

Also, in the future it may be best to purchase your goody bag direct from your card while you stil lhave an active goody bag (or use wifi).

 

Hope you get it sorted.

 

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
Get a free giffgaff Sim


CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
Message 3 of 6
by: natty88
on: 10/04/2019 | 12:38

@wachr72  ask for a refund via here please 

 

inquire with the agents here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

 

Allow up to 24 hrs for replies although usual time frame is 3to5hrs 

 

agents work from 8am to 11pm daily 

 

the agents will reply via here 

 

https://giffgaff.com/support/questions

Get a free giffgaff Sim
Message 4 of 6
by: jackjohnjoseph
on: 10/04/2019 | 12:50

I thought the 1p glitch had been fixed, it was the other way with me, I'd top up £10.00 and get £10.01. Let us know the outcome please .

Message 6 of 6