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Started by: maz1244
On: 16/07/2019 | 13:09
Replies: 3
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by: maz1244
on: 16/07/2019 | 13:09

I have purchased a twenty pound top up and it’s invalid took back to Morrison’s won’t refund me or says the voucher has already been used 

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by: joshpt
on: 16/07/2019 | 13:44
@maz1244 contact a giffgaff agent please follow this link

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Using-a-top-up-voucher/form/

The only other thing you can do is take the voucher back to the shop you got it from and they called paypoint to check the voucher is working
Message 4 of 4
by: natty88
on: 16/07/2019 | 13:10

@maz1244  ask agents to verify it here please 

 

inquire with the agents via here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

agents replies can be found here but allow up to a maximum time of 24hrs 

 

although usual time frame is 3 to 5hrs 

replies will show via here when logged into your account 

http://giffgaff.com/support/questions 

 

agents start at 8am and work until 11pm daily 

 

If they can't go back to Morrisons and ask for the number of the pay point outlet and call them to see 

Get a free giffgaff Sim
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by: joshpt
on: 16/07/2019 | 13:44
@maz1244 contact a giffgaff agent please follow this link

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Using-a-top-up-voucher/form/

The only other thing you can do is take the voucher back to the shop you got it from and they called paypoint to check the voucher is working
Message 4 of 4