I have topped up my sim recently with a goodybag, recurved conformation stating it too. Within couple hours I received a text saying my account was on zero. I topped up again on the same day and low and behold, I get the same message again.
can anyone tell me what is happening.
Are you sure was a goodybag added to account as this says active to account for 30 days and shows on account when a goodybag active can use and if have a ready goodybag recurring or queued >> https://giffgaff.com/dashboard
Your credit balance shows on same link above as well.
If was credit added then be charged at these cost rates uk >> https://giffgaff.com/pricing
Can see any payments made to account if a goodybag or credit added to account >> https://giffgaff.com/profile/payment-details#orders
Credit only using is pay as you go and goes down as use on a call/text or data.
Have the last 3 months usage can check on and if was a goodybag allowance used or credit balance on a call/text or data >> https://giffgaff.com/profile/usage-statement