Top up

Hi basically I’ve topped up my old number as the account was logged in on my phone and I didn’t realise what account it was and entered the top up and brought the bundle on the wrong number which I don’t no longer have so what can I do about this really stressed out I’m a broke uni student with a budget to live on already struggling

Message 1 of 8

by: natty88
on: 15/05/2019 | 18:29

@shaki60914 explain to the agents click any topic in list use box provided to explain fully given your full name and address the last time topped up by what method and how much plus both mobile numbers the SIM serial numbers from both Sims found on back of sim card and the number you meant to top up they may be able to sort for you contact the agents

https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily

Message 2 of 8

by: ellebae
on: 15/05/2019 | 18:35 - edited: 15/05/2019 | 18:37

Hi @shaki60914 we all can do this and I understand being a student you don't have that much money to be throwing it about
please get in touch with an agent and explain what you have done hopefully the agent will be able to refund you the money for you to purchase the right account
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Cancelling the goodybag yourself?

You can cancel a queued goodybag without waiting for an agent if you can't do this click No I still need help

It can take up to 24 hours for a giffgaff agent to respond (agents work 7 days a week from 8am to 11pm).

You will see when an agent has replied in the Messages From Agent here https://giffgaff.com/support/question
Hope this helps you