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Started by: annah51828
On: 15/03/2019 | 09:30
Replies: 3
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by: annah51828
on: 15/03/2019 | 09:30

Hi Giffgaff took 60 pound from my account contacted back they said to contact you 014339 and 014340 so I want them cancelling and the 40 pound putting back in to my account please

Message 1 of 4
by: danhamman
on: 15/03/2019 | 09:31

@annah51828wrote:

Hi Giffgaff took 60 pound from my account contacted back they said to contact you 014339 and 014340 so I want them cancelling and the 40 pound putting back in to my account please

Speak to an agent for refund issues:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 4
by: muddycalhoun
on: 15/03/2019 | 11:12
@annah51828 Hi Anna everything related to accounts, like refunds are handled by giffgaff agents.
Agents usually respond in 3-5 hrs but when busy can be longer so allow a maximum of 24hrs.
You can see their replies on your dashboard page in the"messages" section or look for them
https://giffgaff.com/questions
You can contact an agent using this link
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Message 3 of 4
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by: jg_1001
on: 15/03/2019 | 11:18
You may find that you have accidentally added airtime credit and / or a queued goodtbag to your account.
Check your dashboard here https://giffgaff.com/dashboard to see if you have an active goodybag on your account and/or airtime credit. Also You can check your payment history here https://giffgaff.com/account
Remember that you can use airtime credit to purchase another goodybag next month.

This may help to explain the payments. If not, and you still would like a refund then you will need to contact an agent. They may be able to help you.
http://giffgaff.com/support/ask Answers can be found here https://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 4 of 4