Hi I've Toped up £25 n it's gived me £24'99 n I haven't used anything yet as Im gonna get the £25 goody bag n it won't let me buy it its serioulsy doing my headin as i work online n carnt get my work done
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Small losses of credit are usually caused by small amounts of data being used without an active internet inclusive goodybag. It's not a glitch on giffgaff's part.
You lost credit due to either an app using data or straying from the giffgaff top up page.
Please contact an agent and they will refund you enough this time to purchase a goodybag. Go HERE
take extra care to put all details of your problem in the box provided
Hi, did you top up with a debit card or PayPal or a top up voucher?
an agent will refund that but it could be tommorrow morning before they do so
In the box provided tell the agent you topped but lost a little credit before you had chance to buy a goodybag
Ask if they would refund your credit so you can convert to a goodybag
Replies are found here
Switch mobile data off
And refrain from using your phone
Dial *100# at noon tommorrow and at 30 minute intervals (or until you receive a text alert indicating a refund)
to see if the refund has been applied
Once it has,
Immediately call 43430 and press option 2 and follow the directions to buy a goodybag with your airtime credit
For future reference, you don't need to redeem or add the voucher first and then complete a second step and buy a goodybag with the credit
You can do the process with 1 step,
To complete the 1 step process, you need to buy a £25 o2 voucher instead of £15 and £10 giffgaff vouchers
(From your phone)
Call 43430 and press option 2
(not option 1)
Choose your goodybag and select to pay with a voucher
Input the voucher code to complete
(logged in with a browser)
From your my giffgaff page
Click the yellow buy goodybag button
(if you already have a live goodybag and want to queue, click here
Click the goodybag section and select a goodybag.
On the ways to pay, there's an option to use a voucher
Input your voucher code and click the yellow continue button
additional points when using a browser, you need to remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear
(via the my giffgaff app)
DON'T click the buy goodybag button from the main account page
Click the menu button (top /left)
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible
Allow up to 24 hrs for replies although usual time frame is 3to5hrs
agents work from 8am to 11pm daily
the agents will reply via here
It's always worth disabling mobile date prior to topping up your phone. This is because the moment that credit hits your phone, apps will automatically beging working in the background if data is left on.
That said, agents are usually more than willing to rectify the issue and I'm sure will be happy to process the £25 goodybag for you. You mentioned you've already been in touch with an agent- did you contact an agent via this link? https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
In either case, please note that agents can take upto 24 hours to reply, but you should normally hear back from them within a few hours. Agents work until 11pm.
Agent replies can be found here: https://giffgaff.com/support/questions
I hope this helps! Please let us know how you get on.