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Topped up £20 and balance was £19.90

Started by: hza070710
On: 26/01/2018 | 02:54
Replies: 4
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by: hza070710
on: 26/01/2018 | 02:54

I topped up £20 and balance was £19.90 and I wanted to purchase a £20 goodbag so what do I do!

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by: birdyboff
on: 26/01/2018 | 02:57

@hza070710

Hi contact an agent and they should reimburse you. 

For future reference top up over WiFi to avoid any credit being used while you wait for the goodybag to work 👍

Message 2 of 5
by: birdyboff
on: 26/01/2018 | 02:57

@hza070710

Hi contact an agent and they should reimburse you. 

For future reference top up over WiFi to avoid any credit being used while you wait for the goodybag to work 👍

Message 2 of 5
by: hza070710
on: 26/01/2018 | 02:58
Thank you for your help
Message 3 of 5
by: kierandoom
on: 21/04/2018 | 12:35
The same thing has happened to me what do I do
Message 4 of 5
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by: samueltaylor59
on: 21/04/2018 | 12:36
@kierandoom

An agent can be contacted by following thishttps://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... link. Please be aware that agents generally reply within 24 hours of you sending your message.

You can find when an agent has replied in the "Messages From Agents" box that is located on your "My Giffgaff" page or you can access the page by following this link https://giffgaff.com/support/questions
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