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Topped up my old sim

Started by: nataliesimons92
On: 02/10/2015 | 18:46
Replies: 7
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by: nataliesimons92
on: 02/10/2015 | 18:46
Hi I topped up my old sim via debit card and wondered if I could be reimbersed my £15 so I can top up my new giffgaff number
Message 1 of 8
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by: sloz
on: 02/10/2015 | 18:49

An agent may remove the crefit and put it back on tour current account but it's at their discretion

Log into here (to the account you've topped up)
https://giffgaff.com/support/ask/cancel_queued_goodybag ( short url Http://j.mp/cancelbag )


Put the details of your mistake and request in the box provided
Also mention your current username

If the agent agrees to remove the bag, watch out for a text alert to indicate the agent has refunded You
Get a free giffgaff Sim
Message 3 of 8
by: hh742
on: 02/10/2015 | 18:47
It's worth a try ask an agent but don't use the credit however credit can't be swapped from 1 sim to another so it may not happen.

https://giffgaff.com/support/ask
If your problem has been solved or partially solved kudos and like this post as it'll help others facing the same or a similar problem.
Message 2 of 8
Highlighted
by: sloz
on: 02/10/2015 | 18:49

An agent may remove the crefit and put it back on tour current account but it's at their discretion

Log into here (to the account you've topped up)
https://giffgaff.com/support/ask/cancel_queued_goodybag ( short url Http://j.mp/cancelbag )


Put the details of your mistake and request in the box provided
Also mention your current username

If the agent agrees to remove the bag, watch out for a text alert to indicate the agent has refunded You
Get a free giffgaff Sim
Message 3 of 8
by: simonsnatalie25
on: 02/10/2015 | 18:53
It won't let me sign into my old one to do that for some reason
Message 4 of 8
by: sloz
on: 02/10/2015 | 19:19
@simonsnatalie25
Hiw did you top up your old number if you can't log in?
Get a free giffgaff Sim
Message 5 of 8
by: sloz
on: 02/10/2015 | 19:25
I've just noticed you've posted with two different accounts
You need to make sure you're logged out
Http://j.mp/giff_logout

Then log in to the account you've topped up
Http://j.mp/cancelbag
Get a free giffgaff Sim
Message 6 of 8
by: simonsnatalie25
on: 02/10/2015 | 19:28
I have logged out of my old one and it won't let me log in now :/ Smiley Sad
Message 7 of 8
by: sloz
on: 02/10/2015 | 19:29
It's probably remembering your other account. Can you try an alternative browser?
Get a free giffgaff Sim
Message 8 of 8