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Topped up to much

Started by: madman34
On: 11/07/2019 | 23:32
Replies: 4
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by: madman34
on: 11/07/2019 | 23:32

Hi I've topped up 20 pound Wednesday just gone tapped the recure for next month but its topped me up another 20 pound would I be able to get that back 

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by: clikasarus
on: 12/07/2019 | 00:04

@madman34  Hi welcome to giffgaff and the community

 

•You will have to contact a agent as they deal with refunds try here ⬇️

 

Top Up Balances And Goodybags/Credit Debit Card Or PayPal Over

  

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

 

Agent Answers

 

hope this has been helpful for you

Get a free giffgaff Sim
Message 3 of 5
by: williamwalker
on: 11/07/2019 | 23:39

Hi @madman34 

Yes you'll need to contact an agent I leave the correct link below explain as you've done to them and I'm sure they will help you out.

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Cancelling a goodybag or top up purchase

Message 2 of 5
by: clikasarus
on: 12/07/2019 | 00:04

@madman34  Hi welcome to giffgaff and the community

 

•You will have to contact a agent as they deal with refunds try here ⬇️

 

Top Up Balances And Goodybags/Credit Debit Card Or PayPal Over

  

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

 

Agent Answers

 

hope this has been helpful for you

Get a free giffgaff Sim
Message 3 of 5
by: robertoman
on: 12/07/2019 | 02:57
You can buy a goodybag next month with your credit.
Message 4 of 5
by: jt_21
on: 12/07/2019 | 06:31

@madman34wrote:

Hi I've topped up 20 pound Wednesday just gone tapped the recure for next month but its topped me up another 20 pound would I be able to get that back 

The agent can help with this 

 

Direct link to ask an agent:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from https://giffgaff.com/support/questions

Message 5 of 5