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Topped up twice!!!!

Started by: bleev1980
On: 12/11/2012 | 19:14
Replies: 11
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by: bleev1980
on: 12/11/2012 | 19:14
I was topping up £15 and then I was debited £30 !!!! I can't afford that, I need it put back on my card :/ please help!
Message 1 of 12
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by: signal_is_matter
on: 12/11/2012 | 19:15
Best Answer

Ask an agent:

You can ask an agent as this is an account related subject. The agents should get back to you within 24 hours.
If your having problems with the agent link, ask an educator to fix your link.

Please visit the link below for a full guide on the subject.
https://giffgaff.com/support/ask

If you need anymore help feel free to message me.

I hope I have helped you today. Please show your respect to my answer by clicking the orange star in the bottom right of this post Smiley Happy

Oh and by the way, to save everyone's time, please accept my answer as a solution if I have helped you. Thanks a lot Smiley Very Happy

Message 2 of 12
by: signal_is_matter
on: 12/11/2012 | 19:15
Best Answer

Ask an agent:

You can ask an agent as this is an account related subject. The agents should get back to you within 24 hours.
If your having problems with the agent link, ask an educator to fix your link.

Please visit the link below for a full guide on the subject.
https://giffgaff.com/support/ask

If you need anymore help feel free to message me.

I hope I have helped you today. Please show your respect to my answer by clicking the orange star in the bottom right of this post Smiley Happy

Oh and by the way, to save everyone's time, please accept my answer as a solution if I have helped you. Thanks a lot Smiley Very Happy

Message 2 of 12
by: thw
on: 12/11/2012 | 19:15

Contact an agent and ask for a refund

Message 3 of 12
by: sampix
on: 12/11/2012 | 19:17
if its a error on giffgaffs part, message an agent and explain as that is unfair, but make sure that u didnt accidently do it when clicking to top up (if you did it online).
Message 4 of 12
by: ljk876
on: 12/11/2012 | 19:23
ask an agent to refund you. hopefully they may do it
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Message 6 of 12
by: jamiewolfpack
on: 12/11/2012 | 19:24
did you put the auto topup option on because it will top up your account as soon as your balance is low. you will have to contact an agent as they are the only people who can actually do something about it
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Message 7 of 12
by: joejoe2020
on: 12/11/2012 | 19:25

go here to contact a agenbt to see if you can get a refund mate http://bit.ly/giffgaffagent 

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Message 8 of 12
by: hosaam123
on: 12/11/2012 | 19:26

contact an agenr about this

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Message 9 of 12
by: wazzyp
on: 12/11/2012 | 19:27
This is something you will need to contact an agent about.

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Message 10 of 12