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on: 01/12/2015 | 16:51
You need to select the option of use air time credit when buying the goodybag !
on: 01/12/2015 | 16:52
unfortunately this is a very easy mistake to make, there aren't any Giffgaff numbers to call, it's always best to co e here and ask the community, as we can help, how about you get the £18 goodybag for this month, you could ask an agent and explain, he may refund you, he's usually pretty good li,e that, here's the link so you can ask anyway....
https://giffgaff.com/support/ask
on: 01/12/2015 | 16:53
As youre a new customer an agent will refund the credit lost as a one off goodwill gesture
Http://j.mp/agentsgaff
(choose 30 in the drop down list)
In the further information box explain you weren't familiar with the goodybag purchase proccess and didn't convert your credit to a goodybag
Ask if they could kindly refund the credit you've lost so you're able to buy thec20 pounds goodybag
Once can agent refunds you
(look out for a text alert indicating you've had a refund)
Log into your my giffgaff page
Http://giffgaff.com/dashboard
Click the yellow "buy goodybag" button
Click the goodybag section
Click the goodybsg you want
Click that you only want a goodybag
Click the yellow continue button on the recur page
Finally on the payment page click
Exchange airtime credit
To convert the credit to a goodybag
Http://j.mp/agentsgaff
(choose 30 in the drop down list)
In the further information box explain you weren't familiar with the goodybag purchase proccess and didn't convert your credit to a goodybag
Ask if they could kindly refund the credit you've lost so you're able to buy thec20 pounds goodybag
Once can agent refunds you
(look out for a text alert indicating you've had a refund)
Log into your my giffgaff page
Http://giffgaff.com/dashboard
Click the yellow "buy goodybag" button
Click the goodybag section
Click the goodybsg you want
Click that you only want a goodybag
Click the yellow continue button on the recur page
Finally on the payment page click
Exchange airtime credit
To convert the credit to a goodybag
on: 01/12/2015 | 16:53
Hi,
Unfortunately you cannot pay for a goodybag directly using a voucher, instead you need to buy and redeem the voucher before going to the goodybag page then select "exchange airtime credit" when prompted (ensure that you have ticked "I only want a goodybag").
Unfortunately you cannot pay for a goodybag directly using a voucher, instead you need to buy and redeem the voucher before going to the goodybag page then select "exchange airtime credit" when prompted (ensure that you have ticked "I only want a goodybag").
