Im getting a Touch ID error message when I start my iphone 5s, despite not using touch ID, and it is draining my battery when on standby. It came on randomly and no obvious cause. Any ideas? Its draining at around 20% an hour.
If I need a repair, who are the approved repairers I can take my iphone to with giffgaff? Are any of them near Embankment, London?
Nearest would be the Apple Store in Covent Garden.
They get busy so it's always best to pre-book your visit by calling them first.
Do remember that only new Apple iPhones have a 12 month Apple warranty. After 12 months any repair is fully chargeable.
Also pre-owned or refurbushed phones are not supported by Appl and must be returned by post to giffgaff.
""Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. ... Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.""
See this helps.
Sadly Ben any repairs on an 18 month old iPhone will be fully chargeable.
Get a detailed estimate before proceeding. Apple will often simply offer a discounted replacement.
Apple may claim that you can return the phone to giffgaff for a 'free' repair.
Out of warranty is out of warranty I'm afraid.
Under both UK and EU consumer law you have to provide conclusive evidence*** that the fault was either inherent to the design of the phone or existed during the initial warranty period.
Apple are constantly trying to hide behind 'non existent' legislation (or their 'interperetation' of it) when trying to justify only offering a 12 month warranty.
Sorry, but any repair, save for you being able to provide the stated evidence, will be fully chargeable.
*** You would need to get, as example, an independent engineer's report at your own expense which provides conclusive proof that the fault was either inherent to the design of the phone (they won't find this - trust me) or pre-existed the expiry of the warranty (almost impossible to prove).
With this you then have the basis of a case for a claim against the retailer (in this case giffgaff).
Even then any reduction in the repair cost will be proportionate to the age of the product, simply having the evidence does not 'extend' the warranty, and will be based on the expected life of the product if fault free.
Apple place a three-year life expectancy on an iPhone before replacement so the absolute maximum contribution towards a repair on, as example, an 18 month old phone, would be 50% even when you have provided the, almost impossible to obtain, evidence.
My simple advice would be, in future, to buy a phone with an industry-standard 24 month warranty.
I wish I could give you a more positive reply.