I have an old phone with a giif gaff sim that I no longer use - I now use a new phone with a new giff gaff sim. Hw can I transfer the outstanding balance from the sim I no longer use to my new phone?
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You can order or buy another sim-Triple Pack free
I'm too impatient to wait for a free Sim so..
buy one for less than a pound at B&M/Poundshop/Tesco/Argos/Iceland and even my Corner shop sells them now and do a,"Sim Swap".Do NOT activate the New Sim e.g put any money on it is as a Blank unused Sim is needed for a Sim swap and the Sim-Swap process will activate the new Sim.
A lot of these shops are open Sundays until 4pm and 8pm weekdays.
and here's an easy to follow video,
you can only do a SIM swap between 4.30am and 9.30pm and it can be like when you first join GiffGaff e.g shut the phone down for a few mins and or keep restarting the phone over a few hours after the Sim Swap.
This will transfer your number and allowances across.
I'm afraid it isn't possible to transfer credit from one account or number to the other.
However, perhaps you could log in to the giffgaff account that concerns your old sim and contact an agent to request any topups be refunded and see if they can do this for you. Please contact an agent using this specific link:
Please bare in mind that agents can take upto 24 hours to reply, but you should hear back within a few hours.
Agent replies can be found here: https://giffgaff.com/support/questions
I hope this helps!