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Transfer balance to new sim

Started by: 1fieldmiller
On: 09/02/2019 | 12:40
Replies: 8
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by: 1fieldmiller
on: 09/02/2019 | 12:40

I have an old phone with a giif gaff sim that I no longer use - I now use a new phone with a new giff gaff sim. Hw can I transfer the outstanding balance from the sim I no longer use to my new phone?

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by: wagstaffej
on: 09/02/2019 | 18:00
@1fieldmiller contact an agent and explain. There's no guarantee but they may be willing to do this for you.
Just pick the closest category and "No I still need help"
https://support2.giffgaff.com/app/ask

Message 6 of 9
by: jokeyboi77
on: 09/02/2019 | 12:42
I'm afraid you can't @1fieldmiller because you can't transfer credit/goodybags between accounts I'm afraid.
jokeyboi-v2.png
Message 2 of 9
by: ukrun
on: 09/02/2019 | 12:43
@1fieldmiller You can only transfer number from one sim to another sim but not between accounts follow this https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Get a free giffgaff Sim
Message 3 of 9
by: mrbergstrom1967
on: 09/02/2019 | 13:01
Good Afternoon @1fieldmiller

Sorry but its not possible to transfer credit or allowances to another active giffgaff account.
Message 4 of 9
by: sheppola
on: 09/02/2019 | 13:09

@1fieldmiller

 


You can order or buy another sim-Triple Pack free


https://giffgaff.com/orders/mgm

GiffGaff.jpg

 

 

 


I'm too impatient to wait for a free Sim so..


buy one for less than a pound at B&M/Poundshop/Tesco/Argos/Iceland and even my Corner shop sells them now and do a,"Sim Swap".Do NOT activate the New Sim e.g put any money on it is as a Blank unused Sim is needed for a Sim swap and the Sim-Swap process will activate the new Sim.

A lot of these shops are open Sundays until 4pm and 8pm weekdays.

 

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

and here's an easy to follow video,


https://www.youtube.com/watch?v=s1QoXIl6xEM

 

you can only do a SIM swap between 4.30am and 9.30pm and it can be like when you first join GiffGaff e.g shut the phone down for a few mins and or keep restarting the phone over a few hours after the Sim Swap.

 

This will transfer your number and allowances across.

 

HTH Smiley Happy

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 9
Highlighted
by: wagstaffej
on: 09/02/2019 | 18:00
@1fieldmiller contact an agent and explain. There's no guarantee but they may be willing to do this for you.
Just pick the closest category and "No I still need help"
https://support2.giffgaff.com/app/ask

Message 6 of 9
by: tired16
on: 09/02/2019 | 23:33

Hi @1fieldmiller

 

I'm afraid it isn't possible to transfer credit from one account or number to the other.

 

However, perhaps you could log in to the giffgaff account that concerns your old sim and contact an agent to request any topups be refunded and see if they can do this for you. Please contact an agent using this specific link:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Please bare in mind that agents can take upto 24 hours to reply, but you should hear back within a few hours.

Agent replies can be found here: https://giffgaff.com/support/questions

 

I hope this helps! Smiley Happy

Get a free giffgaff Sim


Please remember to select a "Best answer" and give "Kudos" to those that have helped you. Smiley Happy
Message 7 of 9
by: 1fieldmiller
on: 10/02/2019 | 20:17
@wagstaffej - Thanks for your response. Contacted an agent and have been notified that a refund of my balance has been processed.
Message 8 of 9
by: 1fieldmiller
on: 10/02/2019 | 20:18
@tired16 - Thanks for your suggestion - contacted an agent and a refund has been processed to clear my outstanding balance.
Message 9 of 9