Knowledge Base

Transfer my number to giffgaff

Started by: abdul_khan429
On: 15/03/2018 | 12:10
Replies: 3

by: abdul_khan429
on: 15/03/2018 | 12:10 edited: 10/10/2018 | 14:54

Iam new customer to giff gaff I need to transfer my old number from lycamobile to giff gaff

Message 1 of 4
by: beebeer
on: 12/10/2018 | 17:39
After you've activated your giffgaff sim take your PAC code from lycamobile here
Message 3 of 4
by: joshpt
on: 12/10/2018 | 17:41

@abdul_khan429  bring your number over to giffgaff you will need a Porting Authorisation Code(PAC Code) from your old mobile provider. 

Also, Before you can request to bring a number over to giffgaff if you haven't already you will need to complete the SIM activation process. You can follow this guide on completing the SIM activation process

Once you received your PAC code and the SIM is fully activated follow this link to the number transfer form, fill in the form with the PAC code and select the day you wish to have the number transferred over to giffgaff . 

If you want the number transferred over the next day The PAC code MUST be submitted to giffgaff before 17:00 (5 p.m.) on the day of your request. 

See below:

Time / Day of request Earliest transfer day

Between 17:01 on Friday and 17:00 on Monday - Tuesday
Between 17:01 on Monday and 17:00 on Tuesday - Wednesday
Between 17:01 on Tuesday and 17:00 on Wednesday - Thursday
Between 17:01 on Wednesday and 17:00 on Thursday - Friday
Between 17:01 on Thursday and 17:00 on Friday – Monday

NOTE: Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. Also no transfers occur over public holidays e.g Bank Holiday. 

As with SIM activation's number transfer process can take up to 24 hours to complete but usually 90% of transfers are completed before 5pm on the chosen transfer day. 

This is what happens on the day you transfer - you'll experience a loss of service at some stage between the hours of approximately 9am and 6pm - typically this is no more than a few hours but can take up to a day, so please make plans so you're not caught short.

For a detailed guide on the number transfer process check out this knowledge base link.

Message 4 of 4