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Transfer of SIM email and then phone stops working

Started by: bengeod
On: 14/08/2019 | 23:21
Replies: 2
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by: bengeod
on: 14/08/2019 | 23:21

Mynihkne is no longer working after i recieved about my number being to transferred to a new sim.

Anyone know how to resolve this ? I just want my phone working as normal

Message 1 of 3
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by: lmort57
on: 14/08/2019 | 23:24

@bengeodwrote:

Mynihkne is no longer working after i recieved about my number being to transferred to a new sim.

Anyone know how to resolve this ? I just want my phone working as normal

Hi there @bengeod ,

 

Thank you for contacting the GiffGaff Community.  Hopefully the following information will help to assist you further.

 

It sounds like your account has been hacked!

 

I have tagged this @report_phishing so a GiffGaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here https://community.giffgaff.com/t5/notes/privatenotespage

 

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

@report_phishing 

 

Any genuine link sent by Giffgaff will have a giff.ly or giffgaff.com type link contained within the text. 

 

So that they can help you to secure your Account you need to Contact GiffGaff Agents IMMEDIATELY and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security...

 

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure:https://community.giffgaff.com/t5/Announcements/Keeping-your-giffgaff-account-and-personal-details-s...


- Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd

- Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email

- If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

 

 

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 2 of 3
by: paul_d_
community giff-staffer

on: 15/08/2019 | 08:48

Morning @bengeod 

 

Paul here from the giffgaff community team (giffgaff staff)

 

Sorry to hear about your issue, I can see that you have already raised an agent case and what I have done for you is nudge them for you . One of our escalations team will be in touch shortly (if not already) here: https://giffgaff.com/support/questions

 

Please change your giffgaff password, you can do this directly here:  

  

  

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc) 

 

Regards.

 

Paul

giffgaff Educator

Message 3 of 3