Knowledge Base

Transferred number not working

Started by: lesle90193
On: 12/02/2019 | 16:16
Replies: 5

by: lesle90193
on: 12/02/2019 | 16:16

I changed providers on Friday, The sim was activated on Sunday and worked on the Sim number. On Monday, GiffGaff said the old number had been transferred. The transferred number does not work, neither does the GiffGaff one provided with the sim.  Battery 97%.  Messages and emails OK

Message 1 of 6
by: brighthulk
on: 12/02/2019 | 16:18
It sounds like your number transfer might have not completed correctly and require a giffgaff technical team to investigate. Don't worry they will be able to resolve the issue for you.

To get in contact with a giffgaff agent please follow the link below to the agent form and fill in the text area or text box with the issue. Please provide as much detail as possible for the agent so, they can help you resolve the issue more quickly.

The giffgaff agents usually answer within 4 hours for majority of cases however, can take up to 24 hours during busy periods. The giffgaff agents work 7 days a week from 8am to 11pm.

You will receive a email when a giffgaff agent has replied and the "Messages: From Agents" box is where you can find the agent replies located half way down the right hand side of your "My Giffgaff" page or you can access it direct by following this link.
Get a free giffgaff Sim
Message 2 of 6
by: sweetheart62
on: 12/02/2019 | 16:20
Try rebooting your phone
Message 3 of 6
by: ellebae
on: 12/02/2019 | 16:24
Hi any requests to activate your new sim with your old number made on a Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. . Please note number transfers are not carried out on weekends or public holidays e.g Bank Holiday
The number transfer process can take up to 24 hours to complete, sometimes it can be completed before 3p.m on that day.
You are required to complete the activation of the SIM card by following the steps in this
Once the SIM is activated and you have the PAC Code from your old provider follow this link to the number transfer form and fill it in with the PAC code , the number you wish to transfer in and then choose the date you wish to have the number transferred into giffgaff.

On the transfer date you will experience a loss of service at some stage between the hours of approximately 9 a.m. and 9 p.m. this is no more than a few hours but may take all day, so please make plans so you're not caught out.

At some point during the day, both SIMs will stop working (may be at different times) and after a while (this could be 10 minutes or several hours) your giffgaff SIM will start working again with the transferred number. You may find that calls, texts and data start working at different times and service may be erratic until the process is complete.
While waiting for a response, try turning your phone ON and OFF every 30 mins until you get a signal
When fully activated both your mob number and any airtime credit in your goodybag will show on your dashboard
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 4 of 6
by: rebelyell
on: 12/02/2019 | 16:25
I've seen a few posts mentioning issues after a number transfer. There might be some problems at giffgaff's end.

Contact an agent and get them to look at your account

You can contact an agent by sending a message from this link:
Message 5 of 6
by: scottbloodworth1985
on: 12/02/2019 | 17:32
hi lesle90193
u need contract giffgaff that will look it for u and contract the network move too friday that will find if the problem will the transfer
Message 6 of 6