Re: Transferring Credit

The general answer would be NO. But depending on the circumstances that you put the credit on, You could always try asking an agent from the following link

http://giffgaff.com/support/ask

Explain the situation to the agent and see how you go, Whats the worst that could happen ? they might say no , but you will not know unless you ask.

I had a problem a couple of weeks ago with my queued goodybag not activating on the date it was supposed to and with no airtime balance on my account, my phone was next to useless . I needed to make some phonecalls so I had to pop out and purchase another £10 top up voucher . Annoyingly, by topping up my phone it seemed to activate my goodybag.

I asked the community if I would likely be able to get it refunded and everyone here said "NO" but I asked an agent anyway, To my surprise, they agreed to refund me the £10 via the debit card linked to my account.

( A BIG, BIG Thank you to Giffgaff for refunding me, really appreciated !!!)

You don't get anything if you don't ask!

Message 13 of 19

Highlighted

by: leemg3
on: 10/12/2012 | 00:24

nope

DUDE ORDER ONE!

Message 14 of 19

by: cappy62
on: 09/03/2015 | 08:20

No sorry

Message 15 of 19

by: hellomrfida72
on: 09/03/2015 | 08:23

Hi sorry thats not possible.

Message 16 of 19

by: sloz
on: 09/03/2015 | 08:57

The only situation when an agent should transfer credit from one account to another
Is if you've topped up an old account by mistake, the sim from that account hasn't been used for over 6 months and the old account hasn't been deactctivated correctly, enabling you to top up

Message 17 of 19

by: djmarksel
on: 09/03/2015 | 08:58

Hello

You can't make transfers between accounts

Solved! Go to Solution. Please give me Kudos if I have helped you out

Message 18 of 19

by: margaret0
on: 09/03/2015 | 09:37

Only if you are doing a sim swap

Message 19 of 19