Knowledge Base

Transferring Credit

Started by: meshy
On: 09/12/2012 | 22:56
Replies: 18

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by: cappy62
on: 10/12/2012 | 00:00
they whont change your details from one SIM to another nether wich is silly so I had to have a new number
Message 11 of 19
by: falsetruth
on: 10/12/2012 | 00:12
It would have been an awesome feature.But unfortunately we can not.
May be in the future? Who knows!
Get a free giffgaff Sim

Message 12 of 19
by: matthew_jones
on: 10/12/2012 | 00:21

The general answer would be NO. But depending on the circumstances that you put the credit on, You could always try asking an agent from the following link


Explain the situation to the agent and see how you go, Whats the worst that could happen ? they might say no , but you will not know unless you ask.


I had a problem a couple of weeks ago with my queued goodybag not activating on the date it was supposed to and with no airtime balance on my account, my phone was next to useless . I needed to make some phonecalls so I had to pop out and purchase another £10 top up voucher . Annoyingly, by topping up my phone it seemed to activate my goodybag. 

I asked the community if I would likely be able to get it refunded and everyone here said "NO" but I asked an agent anyway, To my surprise, they agreed to refund me the £10 via the debit card linked to my account.

( A BIG, BIG Thank you to Giffgaff for refunding me, really appreciated !!!)

You don't get anything if you don't ask!

Message 13 of 19
by: leemg3
on: 10/12/2012 | 00:24


Get a free giffgaff Sim

Message 14 of 19
by: hellomrfida72
on: 09/03/2015 | 08:23
Hi sorry thats not possible.
Smiley Happy
Get a free giffgaff Sim
Message 16 of 19
by: sloz
on: 09/03/2015 | 08:57
The only situation when an agent should transfer credit from one account to another
Is if you've topped up an old account by mistake, the sim from that account hasn't been used for over 6 months and the old account hasn't been deactctivated correctly, enabling you to top up
Get a free giffgaff Sim
Message 17 of 19
by: djmarksel
on: 09/03/2015 | 08:58

You can't make transfers between accounts
Solved! Go to Solution. Please give me Kudos if I have helped you out

Message 18 of 19
by: margaret0
on: 09/03/2015 | 09:37
Only if you are doing a sim swap
Message 19 of 19