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Transferring old giffgaff number and balance to new sim

Started by: daveyadams
On: 13/01/2018 | 15:52
Replies: 5
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by: daveyadams
on: 13/01/2018 | 15:52

I have just purchased a new phone and requested a giffgaff nano sim as my old one was too big. Obviously this has come with a new number. Is there any way I can transfer my old giffgaff number and balance to my new phone/sim card? Thank you Smiley Happy

Message 1 of 6
by: magspider
on: 13/01/2018 | 15:57

 

daveyadams wrote:

I have just purchased a new phone and requested a giffgaff nano sim as my old one was too big. Obviously this has come with a new number. Is there any way I can transfer my old giffgaff number and balance to my new phone/sim card? Thank you Smiley Happy

Hi @daveyadams

 

If you have already activated the new SIM, you can't transfer anything to it. What you need to use is the SIM Swap procedure. Get hold of another SIM and follow these instructions:

 

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

 

Hope this helps.

[ No spiders were harmed in the making of this post ]

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Message 2 of 6
by: team_leader
on: 13/01/2018 | 16:18

Hi @daveyadams 

 

If you have a unused giffgaff sim then use it to perform a sim swap with, if you don't order one from here;

 

https://giffgaff.com/orders/mgm 

 

And when it arrives perform a sim swap, see below,

 

http://bit.ly/giffgaffswap

 

This should transfer all your credit, existing goodybag and number and usually completes in few minutes.

Get a free Giffgaff Sim
Message 3 of 6
by: silverfox
on: 13/01/2018 | 17:12

When I first joined Giffgaff and changed my phone the lady at the shop where I brought my new phone actually cut the sim card down to size with a special cutter but advised me at the time, I take no repsonsibilty if it fails.

She went ahead and cut it down and it was fine. 

That was a few years ago and since then I have done two sim swaps through the GIffgaff sim swop link and both worked great with no trouble.

But be advised as it only transfers your credit and phone number.

Contacts you have to input again manually.

 

Just thought I would mention it.

Silverfox

Message 4 of 6
by: shabbas
on: 13/01/2018 | 17:15

Please order a new SIM from:

https://giffgaff.com/orders/mgm

you will need to perform a simple SIMswap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

SIMswap does not work between 21:30 and 04:30 each day.

Your current number and any goodybag / credit will transfer as part of the process.

Don't forget to back up any contacts on your SIM as these do not transfer as part of the process.

Message 5 of 6