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Trying to buy a goodybag from my balance but cant

Started by: derekw87
On: 04/12/2018 | 14:49
Replies: 4
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by: derekw87
on: 04/12/2018 | 14:49

I topped up 25 tried to buy goody bag off my airtime but told didn't have enough credit my balance is apparently 24.97. I haven't made any calls or anything this happened to me before too had to buy 5 extra credit! I'm not buying 30 credit every month to buy a 25 goody bag it's ridiculous, help please 

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by: jt_21
on: 04/12/2018 | 14:52

@derekw87 wrote:

I topped up 25 tried to buy goody bag off my airtime but told didn't have enough credit my balance is apparently 24.97. I haven't made any calls or anything this happened to me before too had to buy 5 extra credit! I'm not buying 30 credit every month to buy a 25 goody bag it's ridiculous, help please 

@derekw87 Ask the agent for the few pence, you may have used a small amount of data 

Direct link to ask an agent:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from https://giffgaff.com/support/questions

 

Not quite sure how you managed to top up £5 as the minimum airtime top up is £10? 

 

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by: jt_21
on: 04/12/2018 | 14:52

@derekw87 wrote:

I topped up 25 tried to buy goody bag off my airtime but told didn't have enough credit my balance is apparently 24.97. I haven't made any calls or anything this happened to me before too had to buy 5 extra credit! I'm not buying 30 credit every month to buy a 25 goody bag it's ridiculous, help please 

@derekw87 Ask the agent for the few pence, you may have used a small amount of data 

Direct link to ask an agent:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from https://giffgaff.com/support/questions

 

Not quite sure how you managed to top up £5 as the minimum airtime top up is £10? 

 

Message 2 of 5
by: eddiehk6
on: 04/12/2018 | 14:55
hi @derekw87

To resolve your issue, ask an agent using this link, they will refund you: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

To avoid this happening in future, I recommend you simply set your goodybag to 'auto-recur' (like a direct debit), so it renews monthly and you don't have to worry: https://giffgaff.com/profile/payment-details#goodybagsettings

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Message 3 of 5
by: sloz
on: 04/12/2018 | 14:58
@derekw87
Hi, do you currently have no live goodybag on your account?
Did you top up with a debit card or PayPal or a top up voucher?
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Message 4 of 5
by: blade50007
on: 04/12/2018 | 15:00
Hi there it would be data that used the few pence up whilst trying to buy the goodybag. Its best to turn data off and use wifi until you have got the goodybag.
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