Trying to leave giffgaff as got a contract phone with o2. Submitted my PAC code to o2 6 days ago and they're saying giffgaff won't let me leave?? I'm desperate to keep my number but o2 say they can't do it as giffgaff have no customer services?? Help, am absolutely raging. I really am at the end of my tether I've been on phone to 02 every day for the past 6 days.
Hi @bondoggie I haven't heard of anyone not being allowed to transfer our before. Check that you gave O2 the correct PAC (which should consist of 3 letters followed by 6 digits).
Otherwise you can try asking an agent to investigate using this form https://support2.giffgaff.com/app/ask/Number-transfers/Transferring-my-number-to-another-network/for...
Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your "My Giffgaff" page or go here https://giffgaff.com/support/questions
NOTE that it is the network your transfer to that drives the number transfer process. The fact that giffgaff doesn't have a call centre is irrelevant as the process is mostly automated.