Knowledge Base

Two SIM cards activated but not recognised after sim swap

Started by: historylady
On: 12/04/2014 | 13:09
Replies: 11

by: kylie_ysyeng19
on: 14/04/2014 | 03:10

@historylady wrote:

I have followed your advice and attempted to contact an agent. However, the problem I am facing does not fit in any of the categories that one must select when trying to log a complaint with an agent.


So I'm not very hopeful.


For situations which are out of the ordinary, it is still better to have a direct telephone helpdesk.

Hi there,

Just wondering if you have tried swapping the SIM, ie placing the giffgaff SIM in the other slot as eddie has recommended? This is to rule out problems with your secondary SIM slot. I suspect this is the case here since faulty SIMs are rare.


Also FYI, the SIM checker is a third party tool rather than an official giffgaff tool that has been discontinued so you will not be able to accurately check the status of your SIM.


If these problems persist you can contact the agent by clicking here

And select the number 30 (dont worry this doesnt change anything)

Then provide as much information to the agents as possible and they will get to it within 24 hours. Good luck =)

Get a free giffgaff Sim
Message 11 of 12
by: 2cats
on: 14/04/2014 | 03:27

Hi historylady, welcome to the giffgaff community Smiley Happy


Did you logout before trying to register the new SIM?


"You first need to order a new SIM card on the Order page.

Your SIM card will be delivered to your address within 5 working days.

It is then possible to perform a SIM Swap.

Swap the SIM cards

SIM Swap is a system which is used to replace a SIM card with another one.

You will keep your existing phone number and credits or goodybags.

Please note that other data (contacts, SMS) are not transferred,

so make sure to save them before you start.

Learn more about SIM Swap "


When asking an Agent:

Mobile Services

Ordering more SIM cards

If you select the 30 more SIMs,

then give as much relevant information as you can, you'll get some attention...

Good luck, 2Cats

Great giffgaff international rates (from Airtime Credit) when dialling from the UK
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Message 12 of 12