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Unable to Activate SIM

Started by: karen_smith
On: 12/10/2018 | 13:03
Replies: 14
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by: karen_smith
on: 12/10/2018 | 13:03

Hi I have just brought a phone from giff gaff and trying to sim swap as i need a nano size sim now but the activation code doesn't work any advice please i have tried both activation codes

Message 1 of 15
by: mcilwraith
on: 12/10/2018 | 13:04

give it 15 minutes with the new sim in @karen_smith and restart the phone

Message 2 of 15
by: mangowalk
on: 12/10/2018 | 13:04
hi there
what error messages are you getting?
Message 3 of 15
by: karen_smith
on: 12/10/2018 | 13:12
incorrect activation number
Message 4 of 15
by: sloz
on: 12/10/2018 | 13:16
@karen_smith
Hi, do you see the same error message when using the 13 digit sim serial number from the back of the sim?

Is your account appearing active, with number, balance and goodybag details here
Http://giffgaff.com/dashboard
Or. Did you lose your previous sim and barred it?

Click here to log out
Http://giffgaff.com/auth/logout

Then click here
Http://giffgaff.com/activate
Try both the 6 digit activation code and 13 digit sim serial number again

Do you see the same error message or do you arrive at a log in /register page?
Get a free giffgaff Sim
Message 5 of 15
by: mangowalk
on: 12/10/2018 | 13:19
Ok thanks for that
If you have trouble using the 6 digit code, you can use the 13 or 19 digit code which is printed on the SIM card itself. A Nano SIM serial number will always be 894411 plus the visible numbers on your Nano SIM.

See also full guide for other trouble shooting tips
https://community.giffgaff.com/t5/Getting-started/How-do-I-activate-my-SIM/ta-p/3487439
REMEMBER... SIM/ SWAP or SIM activation can take up to 24 hours and turning your phone on and off every 30 Mins will speed up access to the gg network signal.
All the best
Message 6 of 15
by: karen_smith
on: 12/10/2018 | 13:23
i get the same message from the 6 digit code and the 13 digit code on the sim i need a different sim size in my new phone and i want to use same number and carry over my goody bag etc
Message 7 of 15
by: sloz
on: 12/10/2018 | 14:14
@karen_smith
do you see the same error message when using the 13 digit sim serial number from the back of the sim?

Is your account appearing active, with number, balance and goodybag details here
Http://giffgaff.com/dashboard
Or. Did you lose your previous sim and barred it?

Click here to log out
Http://giffgaff.com/auth/logout

Then click here
Http://giffgaff.com/activate
Try both the 6 digit activation code and 13 digit sim serial number again

Do you see the same error message or do you arrive at a log in /register page?
Get a free giffgaff Sim
Message 8 of 15
by: karen_smith
on: 12/10/2018 | 17:34
i tried the above and still wont activate the sim came with the phone i brought from giff gaff it arrived today
Message 9 of 15
by: karen_smith
on: 12/10/2018 | 17:36
i sent the case to a agent who said its not recognised must not be a giff gaff sim has giff gaff written all over it
Message 10 of 15