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Unable to make calls to 0207 number

Started by: faywallis
On: 22/07/2019 | 15:33
Replies: 7
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by: faywallis
on: 22/07/2019 | 15:33

Hi All,

 

I have just switched to giffgaff and have unlimited calls, and have made a few phone calls already, but today I tried to call a store in London on 020 7379 3060 (I am also in London) and I get an error on my phone 'your giffgaff balance is 0.00'.

 

How can I fix this?

 

Thanks

Message 1 of 8
by: mangowalk
on: 22/07/2019 | 15:38

@faywallis 

Not all numbers are included in your goodybag so to call or text non-included numbers,  e.g. numbers starting 0843, 0844, 0845, 081, 089   you will need airtime credit  (the message that your balance is 0.00 tells you you have no airtime credit left)

 Therefore you must have airtime credit on your account in order to call these as well as international  numbers.     https://giffgaff.com/index/pricing

FOLLOW THIS LINK  FOR FULL LIST OF  INCLUSIVE AND NON-INCLUSIVE  CALLS   ….https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

 

 

Message 2 of 8
by: hunterchunk
on: 22/07/2019 | 15:39

@faywallis @Have you definitely purchased a goodybag and not just topped up?  Can you look here and tell us what it says for your last purchase https://giffgaff.com/orders/history

Message 3 of 8
by: johngould
on: 22/07/2019 | 15:42

@faywalliswrote:

Hi All,

 

I have just switched to giffgaff and have unlimited calls, and have made a few phone calls already, but today I tried to call a store in London on 020 7379 3060 (I am also in London) and I get an error on my phone 'your giffgaff balance is 0.00'.

 

How can I fix this?

 

Thanks

Hi, 

This looks like a normal landline included in your goodybag. 

Try restarting your phone, to kick in the new goodybag. 

Message 4 of 8
Highlighted
by: clikasarus
on: 22/07/2019 | 16:00

@faywallis  Hi welcome to giffgaff and the community

 

Any calls made to 0800, 0808 numbers are free on giffgaff,

But any calls to premium rate 070, 084, 087, 09 and 118 numbers and international numbers are not included in your goodybag bundles and require airtime credit.

 

Goodybag bundles include only UK landlines starting 01, 02 and 03 and UK mobiles starting 071 to 075 and 077 to 079

 

Landline and mobile numbers in Jersey, Guernsey and Isle of Man are NOT included (these are outside of the UK)

 

Complete pricing can be found here ⬇️

 

Our Pay As You Go Rates

 

Hopefully this will help you out 👍🏻

Get a free giffgaff Sim
Message 5 of 8
by: defraybo
on: 22/07/2019 | 16:05 edited: 22/07/2019 | 16:10

@faywallis 

This from of com website.

 

020 numbers, which are usually registered to the UK capital city of London, are normally notfree to call on O2 nor any other network in the country. However under Ofcom legislation you may use any inclusive minutes remaining on your tariff deal to call 020 numbers from O2 handsets for no charge.

@faywallis 

More from of com

Minimum cost of calling 020 numbers on UK networks

Message 6 of 8
by: defraybo
on: 22/07/2019 | 16:11

@faywallis 

My advice.

SAY NO TO 0870
If you are trying to call premium number,  but you have no credit, you cannot make the call using goodybag minutes, so.
Go to the website "say no to 0870" and search for an alternative number to the premium number, just enter the number and click search it will offer you a standard landline or even a freephone alternative to the premium number you are trying to call.
Please also remember some 07 numbers fall into the premium bracket like 070 for personal numbers and 076 for pagers. Have a look at the information in the link below for more info
 https://www.numbergroup.com/list-of-call-charges-to-uk-phone-numbers/
Or here for inclusive and non inclusive numbers on giffgaff.
https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

FIND AN ALTERNATIVE STANDARD CALL NUMBER

You can search for an alternative standard 01, 02, 03, or 0800 number here

http://www.saynoto0870.com/search.php

OR USE THIS FREE SERVICE  WeQ4U
0333 5432 111 ( which will use your goodybag minutes) this service is through WeQ4u and they are 100% legit, if they can connect your call I think they divert it through the alternative numbers available on "say no to 0870".
Anyway it's free to use.
Or
If it's an 0845 number try dialing 0345 instead of the 0845 if it connects it's included in your minutes.

Message 7 of 8
by: jfc1951
on: 22/07/2019 | 16:39 edited: 22/07/2019 | 16:56

@faywallis  02 numbers are included in goodybag allowances. 

 

You can check that you have an active goodybag by calling 43430 and selecting option 2 as if to buy a goodybag. If you have an active one, an announcement will tell you what allowances remain.

 

Separately, if you do not have any credit but you have Balance Notifications turned ON (they are by default) you'll get a message after every call from goodybag allowances telling you that your balance is £0.00. That message can be turned off under "Balance notifications" here

 

https://giffgaff.com/profile/details

 

EDIT seems there is an issue with that number @faywallis  I just tried it, twice, and it just beeps and disconnects.

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 8 of 8