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Unable to make outgoing calls?

Started by: angiehorton
On: 09/05/2013 | 07:03
Replies: 9
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by: angiehorton
on: 09/05/2013 | 07:03
I was making a call yesterday and mid call it dropped out, since then every time I try to make an outgoing call I get an 'engaged tone' and message on screen saying 'call failed'. Does anyone know what's going on or can give me some advice to fix this? Thank you.
Message 1 of 10
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by: leemg3
on: 09/05/2013 | 07:17
U still got minutes or credit available?
Get a free giffgaff Sim

DUDE ORDER ONE!
Message 8 of 10
by: michaelhuk82
on: 09/05/2013 | 07:05

Calls are free to gift gaff, u need a gbag with mins to call other numbers. 

If I have help and solve your issue don't forget to click it as a best answer & click for a kudos (the little orange star next to reply)
Get a free giffgaff Simhttp://giffgaff.com/orders/affiliate/michaelhuk82
Message 2 of 10
by: michaelhuk82
on: 09/05/2013 | 07:06

It could be your location, 

If I have help and solve your issue don't forget to click it as a best answer & click for a kudos (the little orange star next to reply)
Get a free giffgaff Simhttp://giffgaff.com/orders/affiliate/michaelhuk82
Message 3 of 10
by: thesaint
on: 09/05/2013 | 07:10
Could be heavy traffic
http://status. o2co uk
Check these
Message 4 of 10
by: kerrieanne
on: 09/05/2013 | 07:12
It could be a few things either you ran out of credit or there's a problem with your area signal try here for area status
Signal problems

You should probably check the service status in your area, which you can do from http://status.o2.co.uk/ by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.

If you find that there are no issues reported in your area, try:

1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal

2. A manual roam - there's a handy guide for this at http://is.gd/manualroam
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 6S
Message 5 of 10
by: oldyorkie
on: 09/05/2013 | 07:12
Obvious question .. do you have credit or a goodybag??
Dial *100# for credit balance
Dial *100*7# for goodybag allowance.

If you have either or both then try turning your phone off then back on again.
If still no joy then check for mast and signal issues in your area by clicking on this link below..
http://bit.ly/o2status
To Read is To Learn - go on - give it a try Smiley Wink
Teamwork is essential - it gives the enemy someone else to shoot at Smiley TongueGet a free giffgaff Simsignature 1.jpg
Message 6 of 10
by: chaosuk44
on: 09/05/2013 | 07:14

@angiehorton wrote:
I was making a call yesterday and mid call it dropped out, since then every time I try to make an outgoing call I get an 'engaged tone' and message on screen saying 'call failed'. Does anyone know what's going on or can give me some advice to fix this? Thank you.

If its to a gg number - it only remains free provided you top up at least once every three months.

If you are on a goodybag - you may have run out of minutes on your allownace which will mean that you need to add airtime credit until your next goodybag starts

 

Check your local area using http://status.o2.co.uk/ and enter your postcode to make sure there are no mast problems etc.

 

 

Remember to Accept solutions to problems (When you find the right one)
Give Kudos to those who deserve it Smiley Happy
Get a free giffgaff Sim
Message 7 of 10
Highlighted
by: leemg3
on: 09/05/2013 | 07:17
U still got minutes or credit available?
Get a free giffgaff Sim

DUDE ORDER ONE!
Message 8 of 10
by: anu1
on: 09/05/2013 | 07:30
phone could have crashed, try restarting your phone to see it that helps
Get a free giffgaff Sim
Message 10 of 10