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Unable to send texts

Started by: jimmy56364
On: 18/03/2019 | 22:39
Replies: 3
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by: jimmy56364
on: 18/03/2019 | 22:39

Evening all. just set up a mate with Giffgaff.  unfortunaely he has told me he cannot send texts. He has a 3g 3gb unlimted text and minutes. on a £10 plan. Any suggestions? Many thanks in advance

Message 1 of 4
by: bilal86440
on: 18/03/2019 | 22:40

@jimmy56364wrote:

Evening all. just set up a mate with Giffgaff.  unfortunaely he has told me he cannot send texts. He has a 3g 3gb unlimted text and minutes. on a £10 plan. Any suggestions? Many thanks in advance

If you have trouble receiving SMS messages, it's possible to "force" the change of your SMS settings to solve the issue. This process is commonly known as a Manual Roam and resets the message centre number and hopefully your issue.


Please follow the link below to the Manual Roam instructions appropriate to your device.

 

If you’re still having problems, then you can try turning your device off for a couple of minutes and on again to see if that helps.
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Message 2 of 4
by: spacefrog
on: 18/03/2019 | 22:41

@jimmy56364 

iPhones often have a problem where your original giffgaff number appears rather than your own when you send iMessages to some people. There is an easy fix for this:

  1.  Go to Settings
  2.  Go to Messages
  3.  Switch iMessage OFF
  4.  Once it's switched off, turn it back ON again.
  5.  Wait for it to finish activating
  6.  Go to Settings
  7.  Go to Phone
  8.  Check that the number under "My Number" is correct,  if not, change it
  9.  Reboot your phone (switch the phone off and then on again)

Your iMessages should now display the correct number.

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Message 3 of 4
by: shibolleth
on: 18/03/2019 | 22:42
Hiya @jimmy56364
It may take some time for the SIM card to activate and transfer his phone number over. How long has it been?
Also ask him to try restarting his device a few times, check if there's an O2/giffgaff outage in his area, and if everything fails, ask him to contact an Agent at https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Calls-texts-arent-working/form/

Hopefully this helped; have a nice day-
shibolleth
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Message 4 of 4