I have been recieving messages from 033005355848 saying I am a member of "Fitmate TV". As I have not signed up for this or requested this I have ignored the texts. I now understand that I have been running up a bill of £3/week for the past five weeks. I have just sent a STOP meaasge to the number. How can this happen? I did not want, request or use this service.
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You've been receiving these texts for 5 weeks and finally decided to send the STOP text?
These texts all contain the information needed to cancel the subscription, yet they don't appear to be read and acted upon.
I have a feeling that most likely the 2 FA will be clicked and accepted, simply because the message doesn't get read and just OK'd to close the 'pop up'
Edit, I know my opinion is unpopular, but sometimes these victims need to accept their own responsibility in these cases
Hi there @johngiffgaffbrown
Sorry to hear that you've received premium rate SMS text messages from FitMate.tv, which has deducted money from your Giffgaff account. If you have not subscribed to this SMS service/subscription knowingly, it will be an unsolicited premium SMS text scam. This is an issue that is affecting all mobile network operators, not just giffgaff.
This is important: Please text the word STOP to the shortcode number on the message (will cost 10p to send the text from airtime credit top-up), hopefully, that should stop future account balance deductions.
Please take a look at the Premium Rate text do's and don'ts guide for useful information on what to do if you have been affected https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig....
With Ofcom's approval, the Phone-paid Services Authority are the UK regulator for premium rate texts services http://psauthority.org.uk/for-consumers/unexpected-phone-charge. You can make an enquiry online http://psauthority.org.uk/for-consumers/making-an-enquiry and they can look into this charge for you.
These "subscription services" can only take money from any airtime credit you have, so, in the meantime it may be an idea to purchase a goodybag bundle instead, at least until you get this sorted. https://giffgaff.com/sim-only-plans
You can also convert your existing airtime credit balance into a goodybag too. Please click the link below for a full step-by-step guide on how to purchase a goodybag from existing airtime credit.
By ignoring these messages currently they're racking up charges, despite being told it will cost them.
What makes you think they wouldn't simply click OK on the 2FA pop up without reading it, and thus be subscribed?