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Unauthorised top up

Started by: nigelandmummy65
On: 08/02/2018 | 11:28
Replies: 3
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by: nigelandmummy65
on: 08/02/2018 | 11:28
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Unauthorised top up

I don't have PayPal on my account but my PayPal account has debited £5.00 but I didn't authorise it. Is there anyway I can find out the phone number that was credited? I have the transaction I'D.

Thanks

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by: jfc1951
on: 08/02/2018 | 11:31

nigelandmummy65 wrote:

Click to reveal
Unauthorised top up

I don't have PayPal on my account but my PayPal account has debited £5.00 but I didn't authorise it. Is there anyway I can find out the phone number that was credited? I have the transaction I'D.

Thanks

No, @nigelandmummy65 you won't get any information from giffgaff regarding the number.

 

You need to report this as an Unauthorised Transaction to Paypal and let them deal with refund and follow-up matters.

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 3 of 4
by: sammy103
on: 08/02/2018 | 11:30 edited: 08/02/2018 | 11:36

@nigelandmummy65 hi there - Was this a giffgaff transaction? if so, Please check your payment details page here http://www.giffgaff.com/profile/payment-details to see you don't have a recurring goodybag enabled. If you do disable it.

You will also need to contact a giffgaff agent regarding any overcharges as well as processing of any refunds. To contact an agent please follow this https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over... link

please beware a giffgaff agent can take up to 24 hours to reply to your query.
Agent replies can be found “Messages From Agents" box located under your "My Giffgaff" page, or can be accessed by following this link https://giffgaff.com/support/questions

 

If the transaction wasn't a giffgaff one you will need to contact Paypal to look into this. Contact information for Paypal can be found here https://www.paypal.com/gb/selfhelp/contact/call

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 4
by: jfc1951
on: 08/02/2018 | 11:31

nigelandmummy65 wrote:

Click to reveal
Unauthorised top up

I don't have PayPal on my account but my PayPal account has debited £5.00 but I didn't authorise it. Is there anyway I can find out the phone number that was credited? I have the transaction I'D.

Thanks

No, @nigelandmummy65 you won't get any information from giffgaff regarding the number.

 

You need to report this as an Unauthorised Transaction to Paypal and let them deal with refund and follow-up matters.

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 3 of 4
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