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Unlimited data problem

Started by: lilike0128
On: 24/04/2018 | 21:47
Replies: 3
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by: lilike0128
on: 24/04/2018 | 21:47

Hello everyone. I have bought a 20£ pop-up. After 1GB though it says my account dropped to 0,00GBP and my data is turned off. Is it not supposed to be 9GB and unlimited but slower after? Plus the money from my account is gone too. What can I do? 

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by: jt_21
on: 24/04/2018 | 21:49

lilike0128 wrote:

Hello everyone. I have bought a 20£ pop-up. After 1GB though it says my account dropped to 0,00GBP and my data is turned off. Is it not supposed to be 9GB and unlimited but slower after? Plus the money from my account is gone too. What can I do? 

@lilike0128 Did you buy the goodybag or just add £20 credit top up check here

https://giffgaff.com/profile/payment-details Scroll down to order history 

Message 2 of 4
by: jt_21
on: 24/04/2018 | 21:49

lilike0128 wrote:

Hello everyone. I have bought a 20£ pop-up. After 1GB though it says my account dropped to 0,00GBP and my data is turned off. Is it not supposed to be 9GB and unlimited but slower after? Plus the money from my account is gone too. What can I do? 

@lilike0128 Did you buy the goodybag or just add £20 credit top up check here

https://giffgaff.com/profile/payment-details Scroll down to order history 

Message 2 of 4
by: lilike0128
on: 24/04/2018 | 22:03
Looks like I just topped up. Might have missclicked Smiley Sad thank you for your reply.
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by: giffgaff20147
on: 24/04/2018 | 22:23

@lilike0128

Hello topping up does not buy goodybag .

goodybag and topup are two seperate things 

either dial 43430 and choose option 2 goodybags , 
or If you have airtime credit and wish to exchange it for a goodybag then simply follow the steps below
1. Login -> https://giffgaff.com/auth/login
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"
If you have any issues following the steps above please check out this https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing... pictorial guide
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If you are new to gifgaff contact agents explain your mistake We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/
 
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

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