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Started by: clare96639
On: 12/07/2019 | 06:24
Replies: 5
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by: clare96639
on: 12/07/2019 | 06:24

I have unlimited minutes with my regular goody bag so why when I went to make a phone call today was I told I had no credit to make the call ?

it was to a number I have used before . 

Message 1 of 6
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by: tazzy19
on: 12/07/2019 | 06:39

@clare96639 

Are you in the  UK?

A first step in this situation, turn your phone off for a minute or two and restart, to allow a fresh connection to the network

Recheck you have a goodybag with minutes and that it is live https://giffgaff.com/dashboard

Check the number , changing the 07xxx  to +447xxx or vice versa sometimes helps

Message 3 of 6
by: pimms21
on: 12/07/2019 | 06:39

Hi @clare96639 

 

Was it a premium rate number which is not inluded in a goodybag so you would need airtime credit.

To see whats included in a goodybag and prices see this link https://giffgaff.com/pricing

 

Get a free giffgaff Sim
Message 2 of 6
by: tazzy19
on: 12/07/2019 | 06:39

@clare96639 

Are you in the  UK?

A first step in this situation, turn your phone off for a minute or two and restart, to allow a fresh connection to the network

Recheck you have a goodybag with minutes and that it is live https://giffgaff.com/dashboard

Check the number , changing the 07xxx  to +447xxx or vice versa sometimes helps

Message 3 of 6
by: spacefrog
on: 12/07/2019 | 07:06

@clare96639 

 

The reason for this would be that you are either making a call to number that is not included in your goodybag allowed numbers, or if you abroad your roaming status is not on.

 

The goodybag allowances can be used to call any UK landline numbers that start with 01, 02, 03, and UK mobiles starting with 071 to 075 and 077 to 079.

 

A list of Inclusive and non Inclusive call, texts and services can be found here https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

 

In order to roam with your goodybag you will need to have roaming enabled under your details page, check it here - https://giffgaff.com/profile/details#rlah

Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services

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Message 4 of 6
by: jt_21
on: 12/07/2019 | 07:42

@clare96639wrote:

I have unlimited minutes with my regular goody bag so why when I went to make a phone call today was I told I had no credit to make the call ?

it was to a number I have used before . 

If the number you called is included in your goodybag minutes then try restarting your phone and try to call again, to make sure a number is included type the whole number (or ANY number) here

http://giffgaff.screet.co.uk/number/ And press SEARCH it will tell you if it's included OR if you need to add top up money to pay for the call 

Message 5 of 6
by: richybhoy36
on: 12/07/2019 | 09:45
Hi its possible that the number isnt covered by the free mins on the goodybags !
Message 6 of 6