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Unprovisioned SIM Card

Started by: rianb
On: 08/10/2012 | 14:58
Replies: 6
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by: rianb
on: 08/10/2012 | 14:58

You had the cheek of sending me out an unprovisioned SIM card, to replace a lost one, this was received early last week.

 

You  fed me some pap about a "blanket fix"

 

After contacting an agent, I received the most stupid cut and paste reply, about sending my IMEI number to you so you can unblock my phone, which it is not.

 

I replied, telling you that you had sent me an unprovisioned (i.e. crap, duff) SIM.

 

As of today, your "blanket" fix has missed me and I'm sick to death of it now.You din't even have the decency to respond to the reply sent to your agent.

 

Reply in 24 hours? My ar**.

 

Either you "provision" my SIM or send me one that actually works. How about that, CrapGaff?

Message 1 of 7 (395 Views)
1 ACCEPTED SOLUTION

Accepted Solutions
by: voltage
on: 08/10/2012 | 15:00
Best Answer
Accepted by hazel22 (former giff-staffer)
‎21-08-2015 01:01
Giffgaff agents will not see this post.

You should direct your message to an agent via the agent link.

You will find the agent link on your My Giffgaff page.
Get a free giffgaff Sim
Message 3 of 7 (407 Views)
by: giffgafful
on: 08/10/2012 | 15:00

Yep, I think you gave yourself the best solution to the problem: just order a new SIM. Probably faster than carrying on with the current one. I agree that they should take more care not to send out unprovisioned ones, as this has now happened a number of times.

Message 2 of 7 (384 Views)
by: voltage
on: 08/10/2012 | 15:00
Best Answer
Accepted by hazel22 (former giff-staffer)
‎21-08-2015 01:01
Giffgaff agents will not see this post.

You should direct your message to an agent via the agent link.

You will find the agent link on your My Giffgaff page.
Get a free giffgaff Sim
Message 3 of 7 (408 Views)
by: bluemoonbaz
on: 08/10/2012 | 15:02
This was posted re unprovisioned sims
http://community.giffgaff.com/t5/Service-Updates-Notice-board/Unprovisioned-SIMs-from-28th-29th-and-...

But only agents can help you mate
For a Free 3 in 1 sim with Free £5 on activation Click this link 
Message 4 of 7 (379 Views)
by: dalan
on: 08/10/2012 | 15:07
Direct it to the agents, not to us.
If I helped click ''best answer and kudos'' thanks.
Get a free giffgaff Sim
Click Banner Above For A Free One Sim Fits All With £5 Credit.
Message 5 of 7 (367 Views)
by: rianb
on: 08/10/2012 | 15:12 edited: 08/10/2012 | 15:15

@ bluemoon, @dalan - I saw the post about the unprovisioned SIM's hence being aware of the 'blanket fix'.

As said in my post, the agents have not replied to my questions to them.

I know that, as a matter of course, they don't read the forums but the Educators do. And seeing that the staff have not replied to me, I haven't much to lose by doing so.

EDIT: I've just ordered yet another replacement. Let's hope this one actually works this time.

 

 

Message 6 of 7 (360 Views)
by: bluemoonbaz
on: 08/10/2012 | 15:16
Edds link here but agents are who you need to sort out .

http://community.giffgaff.com/t5/forums/searchpage/tab/user?q=educator

agents replies . http://bit.ly/giffgaffreplies
For a Free 3 in 1 sim with Free £5 on activation Click this link 
Message 7 of 7 (354 Views)