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Unsolicited NEXGEN texts?

Started by: nzube04
On: 21/01/2019 | 13:59
Replies: 6
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by: nzube04
on: 21/01/2019 | 13:59 edited: 21/01/2019 | 16:33

Hi everyone!

I just got a message that read 'Thank you for subcribing to Just4Life for 4.50 per week from NEXGEN Ltd until you text STOP to 64055. HELP? 02037403517'. 

I fell terrible at the moment 'cos I haven't subcribed for any service. This is definitely a SCAM, and I want to know what next to do.

Thanks.

Message 1 of 7
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by: muggles708
on: 21/01/2019 | 18:30 edited: 21/01/2019 | 20:38

 

Nexgen is a "service" which is the cause of many complaints at the moment (not just here but also on other forums) and it seems certain, to me at least, that many of these complaints are genuine.

 

I think it would help if we could get away from blaming the victims for these scams.

 

@nzube04 you do need to stop the charges. Texting "STOP ALL" to 64055 shoul do this, and you should get back a text confirming that you have been unsubscribed.

 

GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.

 

This service is not listed on the PSA number checker, a further indication that it may be fraudulent. Nexgen is facilitated by  company called mGage Ltd. You can call them on 0207 633 5073. Ask them for FULL details of Nexgen, including company registration details and postal address. If, as I suspect,  the company is based overseas, tell mGage that you intend to hold them responsible for your losses and that you will take action through the Small Claims procedure to recover your money.

 

It was mGage that took your money, so it is easiest to hold them responsible unless the party that ultimately received your money is subject to UK law.

 

'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.

 

You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties in getting your money back. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

Paul

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 6 of 7
by: dez_d
community giff-staffer

on: 21/01/2019 | 16:34

Hello everyone,

Would anyone be able to provide @nzube04 with some further help regarding their issue?

 

Regards

Dez

giffgaff Educator

Message 2 of 7
by: 4128334
on: 21/01/2019 | 16:43
@nzube04
Good Evening,
The following link will explain Payforit Premium Rate Text's and how to take action to stop them taking Payments from your account.:-
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

Get a free giffgaff Sim
Message 3 of 7
by: rebelyell
on: 21/01/2019 | 16:47
To get the texting company to stop you'll need to send a text to them with the word STOP.

Unfortunately this text costs money and you'll need credit to send it.

They can't take money out of your account if there's no credit in it so don't worry about them draining your bank account.
Message 4 of 7
by: jaymailsays
on: 21/01/2019 | 16:48 edited: 21/01/2019 | 16:50

@nzube04 It is not a scam as such. You must reply STOP immediately and also use the landline number to request a refund.

 

Until you do so each week an attempt to collect £4.50 will occur. 

 

If you have autotopup on turn it off.

Get a free giffgaff Sim
Message 5 of 7
Highlighted
by: muggles708
on: 21/01/2019 | 18:30 edited: 21/01/2019 | 20:38

 

Nexgen is a "service" which is the cause of many complaints at the moment (not just here but also on other forums) and it seems certain, to me at least, that many of these complaints are genuine.

 

I think it would help if we could get away from blaming the victims for these scams.

 

@nzube04 you do need to stop the charges. Texting "STOP ALL" to 64055 shoul do this, and you should get back a text confirming that you have been unsubscribed.

 

GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.

 

This service is not listed on the PSA number checker, a further indication that it may be fraudulent. Nexgen is facilitated by  company called mGage Ltd. You can call them on 0207 633 5073. Ask them for FULL details of Nexgen, including company registration details and postal address. If, as I suspect,  the company is based overseas, tell mGage that you intend to hold them responsible for your losses and that you will take action through the Small Claims procedure to recover your money.

 

It was mGage that took your money, so it is easiest to hold them responsible unless the party that ultimately received your money is subject to UK law.

 

'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.

 

You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties in getting your money back. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

Paul

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 6 of 7
by: jt_21
on: 21/01/2019 | 18:53

@nzube04 wrote:

Hi everyone!

I just got a message that read 'Thank you for subcribing to Just4Life for 4.50 per week from NEXGEN Ltd until you text STOP to 64055. HELP? 02037403517'. 

I fell terrible at the moment 'cos I haven't subcribed for any service. This is definitely a SCAM, and I want to know what next to do.

Thanks.

@nzube04 See

https://community.giffgaff.com/t5/Solve-your-questions/What-to-do-if-you-receive-unsolicited-text-me... For advice on what to do, you may need a little credit in order to text the word STOP 

Message 7 of 7