PLEASE NOTE THAT THIS THREAD IS NO LONGER BEING MAINTAINED SO MAY NOW CONTAIN INACCURACIES.
This thread resulted from a brilliant idea by a fellow giffgaffer mary_r_t with a thought to dispel some Urban Myths that float around the forums and post them with the actual truths. So driven by Mary with many contributions from other giffgaffers on Mary's threads http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Project-Urban-Myths/td-p/7289816 this thread has been posted. You can add any further suggestions on Urban Myths here and they will be updated periodically also the top myth will be changed to keep it current.
Don't worry we all get things wrong sometimes so if you have been asked to read this thread it's simply to help the forums maintain accurate information and hopefully you will also learn some other helpful tips along the way.
Along with this list other authoritative sources of information can be found in the Knowledge Base ,useful quick links under the Help tab and of course the Terms & Conditions. Please note when there are service issues of course some of the normal advice may not apply so remember to keep an eye on the Notice Board
Top current Myths:
Just one final point but are you sure that 'Ask an agent' is the best and most helpful advice? See if this helps
Is an agent needed?
Common problems that CANNOT be resolved by an agent:
Common problems that can be resolved without asking an agent.
Though you need to supply all the addresses lived in for the last 3 years, it doesn't have to be the same address.
Myth: If the loan is rejected, an agent can tell you why
Agents have no access to this information and cannot deal with these types of requests.
Myth: If the loan is rejected, you can phone Ratesetter and they will tell you why
Ratsetter do not discuss the reason why any loan is declined,this information is shown on their website here
Myth: Phones bought using a loan can be exchanged for a different model
Ratesetter will only accept one application per person for a giffgaff phone every 6 months. So, unlike the purchasing of a phone outright, sending it back will cancel the original loan which means a new phone can't be applied for another 6 months.
This question has a Best Answer. Go to Best Answer
Guess no more sticky:
Yep seems you're right, though a message informing me would have been nice.
To be quite honest I haven't been keeping on top of the myths properly recently as I no longer have access to a PC and editing the OP was a real chore, so time to call it a day.
It seemed to have helped a few people along the way so for that I'm pleased and I'm grateful to those that helped me keep it updated with your suggestions. Thanks.
Over and out.
Thank you very much Bertie for stepping in to produce the collated thread along with the hard work you've done collating the information posted on my thread in contribute. I couldn't have managed it myself just now and I'm really grateful to see urban myths finally off the ground. <3
Thank YOU Mary as though I've posted the thread itself it's really down to you to getting whole project pushed forward.
Thanks also to the other giffgaffers that submitted their contributions and suggestions to the myths and I hope they are pleased with the results (it's a collaborative effort which is where giffgaff works best).
PS. Thanks for the nice feedback folks (and don't forget to show appreciation and maybe even comments and further myths that you can think of to Mary's thread which got this whole thread of the ground). It's linked under Mary's name on the OP or you can also do it here http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Project-Urban-Myths/m-p/7289816