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Urgent help needed with unwanted sim swap...like YESTERDAY!!!

Started by: scout_gem1
On: 15/05/2019 | 22:43
Replies: 10
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by: scout_gem1
on: 15/05/2019 | 22:43

Hi, help please! I added a second sim to my phone and instead of the two numbers which is what I require, someone, my old number is now deleted and I only have the one account with a new number. This cant happen...I actually need to keep my old number!!! And two accounts. I sent a message to an agent yesterday when I saw something was fishy, but cant find the actual message so I sent another one again, I really need this sorted...Some help here please!!!

Message 1 of 11
by: flaxvert
on: 15/05/2019 | 22:47

Can you log into both your old account/membername and your new account/membername? If so then do they both show different phone numbers linked to their accounts?

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Message 2 of 11
by: scout_gem1
on: 15/05/2019 | 22:51

@flaxvertwrote:

Can you log into both your old account/membername and your new account/membername? If so then do they both show different phone numbers linked to their accounts?

@flaxvert  Yes I can, and it shows both numbers on each account. I didnt know the numbers had swap until...shock horror...the very ancient relec...the good old home phone rang where someone was desperately trying to get homd of me. I am proper panicking. 

Message 3 of 11
by: jfc1951
on: 15/05/2019 | 22:53

@scout_gem1wrote:

Hi, help please! I added a second sim to my phone and instead of the two numbers which is what I require, someone, my old number is now deleted and I only have the one account with a new number. This cant happen...I actually need to keep my old number!!! And two accounts. I sent a message to an agent yesterday when I saw something was fishy, but cant find the actual message so I sent another one again, I really need this sorted...Some help here please!!!

Sorry to hear about your situation @scout_gem1  but it is strictly one account per SIM. i.e. you cannot add a second SIM to an account with an already active SIM.  It appears that you have overwritten your old number with that of the newly activated SIM.

 

Only an agent can help to unravel this.

 Weaseling out of things is important to learn.  It's what separates us from the animals ... except the weasel.  -  Homer Simpson

Message 4 of 11
by: flaxvert
on: 15/05/2019 | 22:56

Click here to log out
Http://www.giffgaff.com/auth/logout 

 

Then log into the account that had the original number that you wanted to keep. Can you see an agent message here  https://giffgaff.com/support/questions

 

A SIM swap just transfers your number onto a new giffgaff SIM.

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Message 5 of 11
by: scout_gem1
on: 15/05/2019 | 22:57

Is there some kind of flare I can send out to an agent to get their help straight away??

Message 6 of 11
by: jaymailsays
on: 15/05/2019 | 22:59

@scout_gem1  You can only have one number attached to one membername!

 

Unless you have a dual sim device, you can only have one mobile number.

 

Log out of this account and clear your browser.

http://giffgaff.com/auth/logout

 

When you try logging in, do not use your membername. Instead use the lost phone number in the box. Once logged in, can you see your previous dashboard?

 

https://giffgaff.com/dashboard

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Message 7 of 11
by: scout_gem1
on: 15/05/2019 | 23:07

@flaxvertwrote:

Click here to log out
Http://www.giffgaff.com/auth/logout 

 

Then log into the account that had the original number that you wanted to keep. Can you see an agent message here  https://giffgaff.com/support/questions

 

A SIM swap just transfers your number onto a new giffgaff SIM.

Sorry @flaxvert ...I am a bit lost here. It has transferred my new number, but I do need to keep both accounts and both numbers. How do I fex this? I cant see a message from an agent just yet ;(

Message 8 of 11
by: jaymailsays
on: 15/05/2019 | 23:42

@scout_gem1 

 

Transferred where?

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Message 9 of 11
by: scout_gem1
on: 15/05/2019 | 23:46

@jaymailsayswrote:

@scout_gem1 

 

Transferred where?

 

 @jaymailsays  All sorted now...Hopefully! Smiley Frustrated

 

 

Message 10 of 11