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Urgent incident # 181219-000600 continuation

Started by: gaszdasag3
On: 19/01/2019 | 08:57
Replies: 5
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by: gaszdasag3
on: 19/01/2019 | 08:57

This  was  my  original  message  of  09 Jan 2019 18:22 
""I had topup this account with £10. i used £5 for goodbag and remained with £5.16. Today i had around £ something balance. I saw a message on my phone reference 34060009 from 03302232719 telephone number saying that i had made a weekly subscription of £3.00 per week which i did not. When i wanted to make a phone call , i found that my £3.16 on my account was gone. It looks that someone is stealing my money on my account. please send me a statement of how i had used this £10.00 recently topup. and you will have to refund me the money lost on my account. this is not good customer care.""

1. Iam not  satisfied  with  your  response.

2. Iam a  giff gaff customer   and  all money  i pay  to giff  gaff  is  for  me  to use  with  giff gaff  services.

3. I never  subscribed  to that  company  you call  Mgage.

4. I never  requested  any  of  their  services.

5. I do not  even  know  what  services  they  offer.

6 I just  saw  a message  saying  that  they  will  be  deducting £3.00  per  week  from  my  credit  balance  of  my giff  gaff account.

7. they  then  said  that  if  i want  to unsubscribe, i should  send  a stop  message to their  number.  I di  not  do so , because  i never  subscribed in  the  first  place.

8. Trying to unsubscribe  would  even  legitimise  their  position  as  if  i had  subscribed  in  the  first  place.

9. I never  subscribed  , i never  consented  to them  taking  my  money  and  i never  gave  giff gaff  consent  that  that  third  was allowed  to take  any  money  from money  paid  to giff gaff.

10 . I believe  giff gaff   has  a duty  of  care  to protect  their  customers  from fraudulent  organisations  trying  to steal  customer  money from giff  gaff  accounts.

11. Iam asking  Giff  gaff  to credit  back all moneys  taken from  my  account  by  that  third  party  who had  no  consent but acted  autonomously and  fraudulently. 

12. I feel  Giff  gaff  is  also  supporting  other  parties  fraudulently  taking  customer  moneys frm giff gaff  accounts.

 

Message 1 of 6
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Accepted Solutions
by: mrsgrowler
on: 19/01/2019 | 10:22

@gaszdasag3 wrote:

This  was  my  original  message  of  09 Jan 2019 18:22 
""I had topup this account with £10. i used £5 for goodbag and remained with £5.16. Today i had around £ something balance. I saw a message on my phone reference 34060009 from 03302232719 telephone number saying that i had made a weekly subscription of £3.00 per week which i did not. When i wanted to make a phone call , i found that my £3.16 on my account was gone. It looks that someone is stealing my money on my account. please send me a statement of how i had used this £10.00 recently topup. and you will have to refund me the money lost on my account. this is not good customer care.""

1. Iam not  satisfied  with  your  response.

2. Iam a  giff gaff customer   and  all money  i pay  to giff  gaff  is  for  me  to use  with  giff gaff  services.

3. I never  subscribed  to that  company  you call  Mgage.

4. I never  requested  any  of  their  services.

5. I do not  even  know  what  services  they  offer.

6 I just  saw  a message  saying  that  they  will  be  deducting £3.00  per  week  from  my  credit  balance  of  my giff  gaff account.

7. they  then  said  that  if  i want  to unsubscribe, i should  send  a stop  message to their  number.  I di  not  do so , because  i never  subscribed in  the  first  place.

8. Trying to unsubscribe  would  even  legitimise  their  position  as  if  i had  subscribed  in  the  first  place.

9. I never  subscribed  , i never  consented  to them  taking  my  money  and  i never  gave  giff gaff  consent  that  that  third  was allowed  to take  any  money  from money  paid  to giff gaff.

10 . I believe  giff gaff   has  a duty  of  care  to protect  their  customers  from fraudulent  organisations  trying  to steal  customer  money from giff  gaff  accounts.

11. Iam asking  Giff  gaff  to credit  back all moneys  taken from  my  account  by  that  third  party  who had  no  consent but acted  autonomously and  fraudulently. 

12. I feel  Giff  gaff  is  also  supporting  other  parties  fraudulently  taking  customer  moneys frm giff gaff  accounts.

 

Sadly @gaszdasag3 as things stand at the moment even if you didn’t subscribe the only way to prevent more money being taken is to send the STOP text which would cost 10p from Airtime Credit or contact them via the landline number which would be covered by your goodybag if you have one.

 

If you don’t do this you will continue to be charged.

Remember that although it may seem like you are legitimising their position by doing so it is also costing you money.

So it is better if you get the charges stopped THEN fight the battle over the legality of the matter.

 

You may like to be aware of the campaign being run by one of our members who, like you, feels not enough is being done.

https://payforitsucks.co.uk/giffgaff-payforit-faq/

 

You can also report them to the body responsible for these kind of services which is called the Phone-paid Services Authority - see here for details 

https://psauthority.org.uk/for-consumers

 

 

Thank everybody you think deserves it by awarding Kudos. And give Best Answer to the post that has helped you the most
Message 4 of 6
by: natty88
on: 19/01/2019 | 09:57

' @gaszdasag3 unfortunately giffgaff won't refund you please follow the information given in this link premium texts guide https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

Get a free giffgaff Sim
Message 2 of 6
by: freedmaniac
on: 19/01/2019 | 10:02

@gaszdasag3

 

It may be that you inadvertently signed up for these premium texts by visiting some website and clicking on a box that you thought looked innocent enough.

Giffgaff cannot always be responsible for these events and don't forget that some customers actually do want these premium text messages for some reason.

Message 3 of 6
by: mrsgrowler
on: 19/01/2019 | 10:22

@gaszdasag3 wrote:

This  was  my  original  message  of  09 Jan 2019 18:22 
""I had topup this account with £10. i used £5 for goodbag and remained with £5.16. Today i had around £ something balance. I saw a message on my phone reference 34060009 from 03302232719 telephone number saying that i had made a weekly subscription of £3.00 per week which i did not. When i wanted to make a phone call , i found that my £3.16 on my account was gone. It looks that someone is stealing my money on my account. please send me a statement of how i had used this £10.00 recently topup. and you will have to refund me the money lost on my account. this is not good customer care.""

1. Iam not  satisfied  with  your  response.

2. Iam a  giff gaff customer   and  all money  i pay  to giff  gaff  is  for  me  to use  with  giff gaff  services.

3. I never  subscribed  to that  company  you call  Mgage.

4. I never  requested  any  of  their  services.

5. I do not  even  know  what  services  they  offer.

6 I just  saw  a message  saying  that  they  will  be  deducting £3.00  per  week  from  my  credit  balance  of  my giff  gaff account.

7. they  then  said  that  if  i want  to unsubscribe, i should  send  a stop  message to their  number.  I di  not  do so , because  i never  subscribed in  the  first  place.

8. Trying to unsubscribe  would  even  legitimise  their  position  as  if  i had  subscribed  in  the  first  place.

9. I never  subscribed  , i never  consented  to them  taking  my  money  and  i never  gave  giff gaff  consent  that  that  third  was allowed  to take  any  money  from money  paid  to giff gaff.

10 . I believe  giff gaff   has  a duty  of  care  to protect  their  customers  from fraudulent  organisations  trying  to steal  customer  money from giff  gaff  accounts.

11. Iam asking  Giff  gaff  to credit  back all moneys  taken from  my  account  by  that  third  party  who had  no  consent but acted  autonomously and  fraudulently. 

12. I feel  Giff  gaff  is  also  supporting  other  parties  fraudulently  taking  customer  moneys frm giff gaff  accounts.

 

Sadly @gaszdasag3 as things stand at the moment even if you didn’t subscribe the only way to prevent more money being taken is to send the STOP text which would cost 10p from Airtime Credit or contact them via the landline number which would be covered by your goodybag if you have one.

 

If you don’t do this you will continue to be charged.

Remember that although it may seem like you are legitimising their position by doing so it is also costing you money.

So it is better if you get the charges stopped THEN fight the battle over the legality of the matter.

 

You may like to be aware of the campaign being run by one of our members who, like you, feels not enough is being done.

https://payforitsucks.co.uk/giffgaff-payforit-faq/

 

You can also report them to the body responsible for these kind of services which is called the Phone-paid Services Authority - see here for details 

https://psauthority.org.uk/for-consumers

 

 

Thank everybody you think deserves it by awarding Kudos. And give Best Answer to the post that has helped you the most
Message 4 of 6
Highlighted
by: muggles708
on: 19/01/2019 | 10:27

@gaszdasag3

 

Unfortunately you have discovered how useless GiffGaff are at dealing with Payforit scams.

 

These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.

 

 GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.

 

It seems clear that you already have a good grasp of the problem. If you want to make GiffGaff refund you, you will need to pursue them through the Small Claims procedure. I believe that you would have a good chance of success as I believe GiffGaff are negligent in allowing companies like mGage (about whom there have been many complaints) to take money directly from your account.

 

My advice has to be to send the STOP message as this will stop further charges. You sould also turn off auto-topup until the matter is fully resolved. mGage can ony take money from your airtime credit, so this is less than £3 the charges will not be taken. However, mGage will continue to keep trying and will take the money as soon as your airtime credit exceeeds £3.

 

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

Paul 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 5 of 6
by: muddycalhoun
on: 19/01/2019 | 10:40 edited: 19/01/2019 | 10:54

@gaszdasag3 You have been snagged by one of the payforit scams and as much as you, I and any normal reasonable person would have to agree that the criteria for subscribing to a charged service is a whole world away from what these payforit lot consider constitutes subscribing. Unfortunately in this situation you have to follow the procedure for stopping the money being deducted (no matter how unpalatable) which is to send that STOP message at cost of 10p or something from your airtime credit.

Once you get that done you are now in a position to contact the companies customer service phone line and then you can request that the money they have been taking is refunded, for the reason you outlined i.e. That you didn't knowingly subscribe for any services,

Unfortunately to get the deductions from your balance stopped and the possibility of getting your money back you have to follow certain procedures, no matter how much it will stick in your craw, its just a case of doing what is necessary for the end result.

These payforit scammers parent company payforit.com is owned by the mobile network companies 3, Vodafone and EE so it is not surprising that they are able to get away with the things they do.

There are some other very informative posts if you search for "payforit" on the forums search box that will give you all the background info and facts about the subject.

There is a suggestion in labs which if it gets sufficient support could have giffgaff implement protection for us customers from these scams.

https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex

The other alternative to following this procedure is to simply run your credit or goody bag down to zero and chuck the sim and start again with a new account (and a new number because if you take your number you take the scam with it)

 

Message 6 of 6