I have received an email entitled "Your Payback points and latest news from giffgaff" on 4 October. According to what I have read on the forum, I was expecting this email to include information on my usage, but it does not.
How do I access information on my usage?
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You need to opt in to receive emails from giffgaff to get your usage statement by email
This is how to receive that email - http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-giffgaff-emails/ta-p/3522215
This is what the email will include - http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-personalised-usage-statement/ta-p/3522399
Or you can get a text with a bit of info
Adhoc personalised usage summary: You can request an abbreviated personalised usage statement by text at any time. Text the word PLAN to 43430 and you will receive a text with a summary of your recent usage and your recommended plan:
"Recommended plan: £x goodybag (last 30 days use to non giffgaff UK numbers: xx mins, xx texts, xx) giff.ly/ggdeals"
This reply can take up to 30 minutes to arrive. If you do not receive it then try again, it's free to text 43430.