Knowledge Base
Community

Used all my data but unable to buy another 4g goodybag

Started by: k129048218
On: 26/08/2015 | 16:20
Replies: 8
Reply

Go to best answer
by: k129048218
on: 26/08/2015 | 16:20

I have used my data on my £15 3 gig 4g goodybag and am trying to buy another.  When I click on the 4g goodybags it says I have Blackberry Services on. I don't even own a Blackberry.  When I go to profile and settings it says Blackberry on but if I click it it says "you cannot turn blackberry internet on because you have a 4g goodybag".

 

I don't want to buy a 3g goodybag and get stuck with slow internet for a month.

 

Any ideas?

Message 1 of 9
1 BEST ANSWER

Accepted Solutions
Highlighted
by: rayhoo
on: 26/08/2015 | 17:37

k129048218 wrote:

 

Could someone just read and compehend my post before attempting a reply.

 

I own a sunsung galaxy s6.  I have used 4G goodybags.  I performed a simswap when I got my phone 2 months ago.

 

Blackberry Services have NEVER been turned on by me.

 

Today when all my data is used it says I cannot buy a 4G goodybag because Blackberry is turned on.

 

When I go to my profile to turn it off it says "Blackberry ON" but if I click change it says "You can't turn on BlackBerry Services right now because you have an active 4G goodybag, which isn't compatible with BlackBerry Services."

 

Now does anyone actually understand that there is a problem

 

Hi,

 

 

As you're unable to change thr Blackberry settings (even though you've never set it) Ask an Agent to look into it for you here http://giff.ly/agentsgbpurchase

 

Let us in know how you get on.

Message 5 of 9
by: theditchman
on: 26/08/2015 | 16:28

@jamesgunn07

 

Im not sure that you read that correctly?

Message 2 of 9
by: theditchman
on: 26/08/2015 | 16:30

Hi there @k129048218

 

First, you have to trun blackberry service off:

 

You can do that by going to here: http://giffgaff.com/profile/details

 

Once you have them off, you can use giffgaff's early repurchase service to get a 4G goodybag early:

 

here is how to use early repurchase:

 

To start a goodybag or gigabag early, all you have to do is follow the instructions below:

 

How to do an early repurchase:-

Purchasing a new goodybag early is only available when:

  • You have less than 5 mins available
  • You have less than 5MB left

To purchase a goodybag early:

 

 

  • If you have less than 5 minutes or 5MB left in your goodybag, a message will appear under "My goodybags"

 

 

  • If you are recurring your goodybag, you can decide to recur your next goodybag right now,

 

  • If you have a queued goodybag, you can decide to start your queued goodybag right now,

 

 

  • If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
  • When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.

 

  • When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.

 

 

  • Your new goodybag is active and is visible in My giffgaff.

Have a nice day!

 

 

Message 3 of 9
by: k129048218
on: 26/08/2015 | 16:34

Could someone just read and compehend my post before attempting a reply.

 

I own a sunsung galaxy s6.  I have used 4G goodybags.  I performed a simswap when I got my phone 2 months ago.

 

Blackberry Services have NEVER been turned on by me.

 

Today when all my data is used it says I cannot buy a 4G goodybag because Blackberry is turned on.

 

When I go to my profile to turn it off it says "Blackberry ON" but if I click change it says "You can't turn on BlackBerry Services right now because you have an active 4G goodybag, which isn't compatible with BlackBerry Services."

 

Now does anyone actually understand that there is a problem

Message 4 of 9
Highlighted
by: rayhoo
on: 26/08/2015 | 17:37

k129048218 wrote:

 

Could someone just read and compehend my post before attempting a reply.

 

I own a sunsung galaxy s6.  I have used 4G goodybags.  I performed a simswap when I got my phone 2 months ago.

 

Blackberry Services have NEVER been turned on by me.

 

Today when all my data is used it says I cannot buy a 4G goodybag because Blackberry is turned on.

 

When I go to my profile to turn it off it says "Blackberry ON" but if I click change it says "You can't turn on BlackBerry Services right now because you have an active 4G goodybag, which isn't compatible with BlackBerry Services."

 

Now does anyone actually understand that there is a problem

 

Hi,

 

 

As you're unable to change thr Blackberry settings (even though you've never set it) Ask an Agent to look into it for you here http://giff.ly/agentsgbpurchase

 

Let us in know how you get on.

Message 5 of 9
by: k129048218
on: 26/08/2015 | 17:48

Thanks for taking the time to read the post.  The only sensible reply so far!

 

I have already asked an agent and will await the reply.

Message 6 of 9
by: sloz
on: 26/08/2015 | 18:35 edited: 26/08/2015 | 19:16
.
Get a free giffgaff Sim
Message 7 of 9
by: sloz
on: 26/08/2015 | 19:20 edited: 26/08/2015 | 20:07

@k129048218
You can overcome the purchase restrictions by logging in using the links below

Switch off any recur first 

Log into your payment details page
https://giffgaff.com/profile/payment-details
Click "change" on the recur option

un-tick the small box
And click save recurring settings

 

Log out 
https://giffgaff.com/auth/logout

Log back in
https://giffgaff.com/auth/login?&redirect=buy/topup/15pound-goodybag-4g

( if you want to buy the £18 bag log in here)
https://giffgaff.com/auth/login?&redirect=buy/topup/18pound-goodybag-4g

Get a free giffgaff Sim
Message 8 of 9
by: k129048218
on: 01/09/2015 | 12:24

I see an educator chose this as the best answer.  Total rot and god help us!  It was a giffgaff error. Nothing whatever to do with any settings I could change.

Message 9 of 9