VOUCHER NOT WORKING

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VOUCHER NOT WORKING

Started by: aale
On: 10/12/2010 | 17:23
Replies: 12

by: aale
on: 10/12/2010 | 17:23

Guys i just bought my first top up voucher to activate the sim.

On the voucher there is only one serial number which is not 16 digit and it says it is not the right format.

there is nothing else on the voucher though but the serial number.

please help.

thanks

Message 1 of 13

1 BEST ANSWER

Accepted Solutions

by: darrenpainter
on: 10/12/2010 | 18:16

aale wrote:
thank god they have changed it but now i can't try it as giffgaff website is being updated.
ohh i think this network doesnt want me!

Glad they swapped it out for you, hopefully once things return to normal you can give it a go

Message 13 of 13

by: nnj10
on: 10/12/2010 | 17:24

Where did you buy your voucher from?

It should have 16 digit PIN which you use to activate.

Message 2 of 13

by: johnnylager
on: 10/12/2010 | 17:24

what voucher was it?

Message 3 of 13

by: aale
on: 10/12/2010 | 17:27

i bought is from a paypoint, and have it in front of me.

it just says 10.00 pounds.

serial number

expiry date

and then the get 100 minutes..........

just that.

what should i do now? no 16 digit

Message 4 of 13

by: johnnylager
on: 10/12/2010 | 17:28

did you ask for an o2 or giffgaff voucher then?

or just a top up voucher, maybe you have the wrong one?

Message 5 of 13

by: darrenpainter
on: 10/12/2010 | 17:28 - edited: 10/12/2010 | 17:44

You say its from a Paypoint

Is it a giffgaff voucher like this

Example image from page 2 of

http://community.giffgaff.com/t5/Welcome-and-News/eVouchers-roll-out-plan/td-p/13887

Message 6 of 13

by: johnnylager
on: 10/12/2010 | 17:29

aale wrote:
i bought is from a paypoint, and have it in front of me.
it just says 10.00 pounds.
serial number
expiry date
and then the get 100 minutes..........

just that.
what should i do now? no 16 digit

That makes me think its the wrong one

Message 7 of 13

by: aale
on: 10/12/2010 | 17:34

no it is not like that.

but IT SAYS GIFFGAFF ON TOP

this is what i asked for, not O2

Message 8 of 13

by: johnnylager
on: 10/12/2010 | 17:36

it sounds like it just has the serial number on it???

i'd go back to the shop

Message 9 of 13

by: aale
on: 10/12/2010 | 17:38

yes but it doesnt look like the attached picture at all. it is a whole different thing

but still giffgaff logos and description.

whatever i will go back now but i dont think they will change it for me.

i will let you know if i need further assistance.

thanks

Message 10 of 13