VOUCHER NOT WORKING

[aale]

Guys i just bought my first top up voucher to activate the sim.

On the voucher there is only one serial number which is not 16 digit and it says it is not the right format.

there is nothing else on the voucher though but the serial number.

please help.

thanks

[darrenpainter giffgaff head-scratcher · Accepted solution]

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aale wrote:

thank god they have changed it but now i can't try it as giffgaff website is being updated.

ohh i think this network doesnt want me!

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Glad they swapped it out for you, hopefully once things return to normal you can give it a go

[nnj10]

Where did you buy your voucher from?

It should have 16 digit PIN which you use to activate.

[johnnylager genius]

what voucher was it?

[aale]

i bought is from a paypoint, and have it in front of me.

it just says 10.00 pounds.

serial number

expiry date

and then the get 100 minutes..........

just that.

what should i do now? no 16 digit

[johnnylager genius]

did you ask for an o2 or giffgaff voucher then?

or just a top up voucher, maybe you have the wrong one?

[darrenpainter giffgaff head-scratcher]

You say its from a Paypoint

Is it a giffgaff voucher like this

Example image from page 2 of

http://community.giffgaff.com/t5/Welcome-and-News/eVouchers-roll-out-plan/td-p/13887

[johnnylager genius]

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aale wrote:

i bought is from a paypoint, and have it in front of me.

it just says 10.00 pounds.

serial number

expiry date

and then the get 100 minutes..........

just that.

what should i do now? no 16 digit

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That makes me think its the wrong one

[aale]

no it is not like that.

but IT SAYS GIFFGAFF ON TOP

this is what i asked for, not O2

[johnnylager genius]

it sounds like it just has the serial number on it???

i'd go back to the shop

[aale]

yes but it doesnt look like the attached picture at all. it is a whole different thing

but still giffgaff logos and description.

whatever i will go back now but i dont think they will change it for me.

i will let you know if i need further assistance.

thanks