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Voice mail reset

Started by: melan_xx
On: 16/05/2019 | 04:11
Replies: 18
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by: melan_xx
on: 16/05/2019 | 04:11

I need to reset my voicemail pin and I am

not getting a reply when I text reply to 802443.

 

i urgently need to access my voicemail so what can I do to change the pin 

Message 1 of 19
by: persco
on: 16/05/2019 | 04:19

@melan_xxwrote:

I need to reset my voicemail pin and I am

not getting a reply when I text reply to 802443.

 

i urgently need to access my voicemail so what can I do to change the pin 

Hi @melan_xx Do you by any chance have your pin protection turned ON as that won’t work if it is. 

 

Are you abroad road or in uk?

 

I have just tried it and it worked instantly for me. May try from scratch if you can. 

 

First try switching voicemail OFF and back ON. 
 
- Switch off: Short code is '1626' - Alternatively dial #004# then press the SEND key
 
Now reboot your phone. Then switch voicemail ON
 
- Switch on: Short code is '1616' - Alternatively dial *004# then press the SEND key

 

Then reset by texting the word RESET (case sensitive) to 802443. This won't work if you have your PIN protection switched ON.

 

After, dial 443 to access your voicemail. 

Please see link below for more:

 
 
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Message 2 of 19
Highlighted
by: jaymailsays
on: 16/05/2019 | 04:28

@melan_xx text RESET to 802443 to get a temporary pin.

Get a free giffgaff Sim
Message 3 of 19
by: melan_xx
on: 16/05/2019 | 08:03
I’ve done that but I don’t get a text back when I text reply to 802443.
Message 5 of 19
by: melan_xx
on: 16/05/2019 | 08:07
I think I do have my pin protection switched on, I wouldn’t have a clue how to switch it off
Message 7 of 19
by: persco
on: 16/05/2019 | 08:10

@melan_xxwrote:

I think I do have my pin protection switched on, I wouldn’t have a clue how to switch it off

Are you in uk @melan_xx ?

 

Dial 443 from you phone and select mailbox security. It will tell you your pin protection status. 

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Message 8 of 19
by: sloz
on: 16/05/2019 | 08:12
@melan_xx
Hi, you mentioned the word reply
Are you texting the word RESET to 802443 ?
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Message 9 of 19
by: melan_xx
on: 16/05/2019 | 08:12
i have to enter my voicemail pin in order to do that 
Message 10 of 19