When this gets sorted, it will go through.
Sorry to hear you are experiencing an issue with your goodybag/topping up/outgoing calls and texts; sadly there are issues at the moment which include the following:
The latest update from 21:22 from Sarah is the following:
"We're continuing to test, but it looks like the engineers have found the root cause - the problem was that part of our system had stopped communicating with our network nodes. They're working on bringing this back up and I'll let you know what's what shortly.
Thanks for your patience guys."
If you want to check the latest update please check the service updates by clicking here.
Hope you're having a good evening!