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WRONG charge by " online store"

Started by: jwwandalec
On: 19/06/2012 | 15:10
Replies: 25

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by: jwwandalec
on: 19/06/2012 | 15:10

£15 was taken from my bank account by " online store" this month.


It is very strange. I checked my bank statement yesterday. There are extra £15 was took by "" for no reason. I have used the £10 goodybag for four months; I topped up every month by my debit card, when the goodybay is expired. The goodybag money is usually took by the " online store" .  But this month two amounts of money have been taken by (£10 goodybag) and (£15).


I need to find out the reason. If it is wrong charge, I want my money back.  

Message 1 of 26

Accepted Solutions
by: paultheball
on: 19/06/2012 | 15:18
can you see any replies here,

check this

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Message 11 of 26
by: shazmitch
on: 19/06/2012 | 15:11
you need to contact an agent and ask them whats gone on.

if they are no help, your bank might be able to help you do a chargeback on the funds. you would have to ask them.

but get in contact with the agents first.
Message 2 of 26
by: giffgafful
on: 19/06/2012 | 15:11

Have a look under My giffgaff's transaction history page. In the event of an error, you will need to contact an agent using the link under My giffgaff.

Message 3 of 26
by: morvin
on: 19/06/2012 | 15:12

Contact an Agent

This looks like a Spam to me. Its that might be fake

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Message 4 of 26
by: apjenno
on: 19/06/2012 | 15:12
You would have to Contact an agent
Message 5 of 26
by: pablo7
on: 19/06/2012 | 15:12
Thats not good - get onto an agent ASAP
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Message 6 of 26
by: ingasop
on: 19/06/2012 | 15:13
What does your payment history say?
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Thank you for flying with giffgaff support. How may we not read your original post and which of our generic replies shall we copy and paste in today? Smiley Happy
Message 7 of 26
by: anees_mahmood
on: 19/06/2012 | 15:14
You must contact an agent about this issue who will look into your account and check for you. Only agents are able to refund you. Contact an agent here:

An agent will get back to you within 24 hours.
If my Answer has helped you, please mark my answer as 'Best Answer'. Order your FREE Sims from Below Smiley Happy
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Message 8 of 26
by: jwwandalec
on: 19/06/2012 | 15:16



I have checked my payment history. there is no any payment is £15.

I sent a message to the agent today morning; but I haven't got the reply yet. I cannot open the agent ask page now. 



Message 9 of 26
by: aaronjlaw
on: 19/06/2012 | 15:18
Sounds like a job for an agent but it does seem odd.
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Message 10 of 26