I just joined Giffgaff few days ago and I saw that you charged twice when should only be one off payment. I don't need £20 on my phone.
Please an agent for help and request a refund, please use:
http://giffgaff.com/support/ask and select from the most relevant category. Don't worry if you can't find an exact fit, just use the one which seems most appropriate.
Please note that agents may take up to 24 hours to reply (although they are frequently much quicker). You can see when an agent has replied in the "Messages: From Agents" box half way down the right hand side of your "My Giffgaff" page, or go directly to:
I am very sorry to read of your problem @dingal17 . Please Contact an Agent about the payment duplication and your request for a refund. Giffgaff Agents usually respond to your enquiry within 24 hours.
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Order a free Giffgaff SIM through My Referral Link (click or tap here) and you'll also receive £ 5.00 FREE WELCOME CREDIT within 24 hours of SIM card activation. Thank you.