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What Does A Great Post contain ?

Started by: essie112mm
On: 02/08/2014 | 16:51
Replies: 52
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by: isabel1066
on: 04/08/2014 | 08:52
thank you essie112mm great post.
Get a free giffgaff Sim
Message 51 of 53
by: hazel22
former giff-staffer

on: 04/08/2014 | 13:53
Yo, just to let you know we're going to lock this thread as it's purpose for Education is being somewhat diluted by the chat continuing,

Kind regards,
Hazel.
4th April 2011 - 5th June 2015
Message 52 of 53
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by: roxy_r
community giff-staffer

on: 07/11/2017 | 13:59 edited: 28/06/2018 | 11:09

We will always do our best to answer any question that comes our way but sometimes members will have account issues that  can only be solved by an agent. The best path to the resolution in that case is to use one of the specialised agent links. This will considerably improve the time it takes for the situation to be resolved.

 

Please have a look below to see when it is best to contact and always remember that for the majority of issues asking a question on the forum is much quicker.

 

Here is the list with all the links and a short explanation on when to use them:

 

Link

Description

https://support2.giffgaff.com/app/ask/Getting-Started/Activating-my-SIM/form/

Problems activating a SIM

https://support2.giffgaff.com/app/ask/Getting-Started/Ordering-my-first-SIM/form/

Problems ordering a SIM

https://support2.giffgaff.com/app/ask/Getting-Started/My-SIM-hasnt-arrived/form/

SIM hasn't arrived

https://support2.giffgaff.com/app/ask/Getting-Started/Unlocking-my-phone/form/

Unlocking your phone

   

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/My-services-arent-working/form/

All services (calls, texts & data) not working

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Calls-texts-arent-working/form/

Calls & texts not working

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/

Data not working

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Slow data

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/MMS-%28picture-messaging%29-not-working/f...

Problems with picture messaging (MMS)

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Tethering-to-my-phone/form/

Problems with tethering

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Accessing-voicemail-in-the-UK/form/

Problems with voicemail (in UK)

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Managing-calls-texts-data-and-premium-rat...

Call services settings & premium rate numbers

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Blocking-a-specific-number/form/

Blocking a number

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Controlling-Adult-Content/form/

Managing adult content

   

https://support2.giffgaff.com/app/ask/International-and-Roaming/Calling-texting-another-country-from...

Calls & texts from UK to overseas numbers

https://support2.giffgaff.com/app/ask/International-and-Roaming/Calls-texts-data-while-abroad/form/

Calls, texts & data while overseas

https://support2.giffgaff.com/app/ask/International-and-Roaming/Accessing-voicemail-while-abroad/for...

Problems with voicemail (while overseas)

https://support2.giffgaff.com/app/ask/International-and-Roaming/Using-a-goodybag-while-in-the-EU-%28...

Using a goodybag in the EU (RLAH)

   

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Using-a-top-up-voucher/form/

Topping up with a voucher

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym...

Payment problems

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Exchanging-credit-for-a-goodybag...

Exchanging credit for a goodybag

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Cancelling a goodybag or top up purchase

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-queued-goodybag/form/

Cancelling a queued goodybag

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Incorrect goodybag or credit balance

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Overcharging

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-%C2%A320-goodybag/form/

Unable to buy £20 goodybag

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Setting-up-or-changing-recurring...

Changing or setting up recurring goodybags & auto top-up

   

https://support2.giffgaff.com/app/ask/Number-transfers/Getting-a-PAC/form/

Obtaining a PAC

https://support2.giffgaff.com/app/ask/Number-transfers/Transferring-my-number-to-another-network/for...

Transferring from giffgaff to another network

https://support2.giffgaff.com/app/ask/Number-transfers/Transferring-my-number-to-giffgaff/form/

Transferring from another network to giffgaff

https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

Service issues after transferring to giffgaff

   

https://support2.giffgaff.com/app/ask/SIM-and-number/Changing-my-number/form/

Changing your number

https://support2.giffgaff.com/app/ask/SIM-and-number/Replacing-my-SIM/form/

Replacing your SIM

https://support2.giffgaff.com/app/ask/SIM-and-number/Replacement-SIM-not-received/form/

Replacement SIM not received

https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/

Activating a replacement SIM

https://support2.giffgaff.com/app/ask/SIM-and-number/Getting-a-PUK-PUK2-code/form/

Obtaining a PUK/PUK2 code

https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/

Swapping SIMs

   

https://support2.giffgaff.com/app/ask/My-account/Changing-my-payment-details/form/

Changing my payment details

https://support2.giffgaff.com/app/ask/My-account/Generating-a-VAT-receipt/form/

Generating a VAT receipt

https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/

Requesting usage records

https://support2.giffgaff.com/app/ask/My-account/Receiving-unwanted-emails-from-us/form/

Receiving unwanted emails from us

   

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to...

Right to get copies of your data/ Subject Access Request (SAR)

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to...

Right to Data Portability

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to...

Right to get your Data corrected

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to...

Right to get your Data deleted (right to be forgotten)

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to... Right to object the use of your Data

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulations%29/Right-to...

Right to review automated decision making

https://support2.giffgaff.com/app/ask/Payback-and-recruits/My-payback-payout/form/

Payback payout

https://support2.giffgaff.com/app/ask/Payback-and-recruits/Increasing-the-number-of-SIMs-I-can-order...

Increasing the number of SIMs I can order

https://support2.giffgaff.com/app/ask/Payback-and-recruits/Missing-SIMs/form/

Missing SIMs

https://support2.giffgaff.com/app/ask/Payback-and-recruits/My-points-balance/form/

Payback points balance

https://support2.giffgaff.com/app/ask/Payback-and-recruits/Changing-my-Payback-method/form/

Changing your payback method

https://support2.giffgaff.com/app/ask/Payback-and-recruits/Super-Recruiters/form/

Bonus credit / Super Recruiters

   

https://support2.giffgaff.com/app/ask/Phones/Finding-proof-of-usage/form/

Obtaining proof of usage for a phone

https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/

Buying a phone

https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form

Place or remove an IMEI bar

https://support2.giffgaff.com/app/ask/Phones/Returning-my-phone/form/

Phone return

https://support2.giffgaff.com/app/ask/Phones/Phone-repair/form/

Phone repair

https://support2.giffgaff.com/app/ask/Phones/Phone-delivery/form/

Phone delivery

https://support2.giffgaff.com/app/ask/Phones/Proof-of-purchase/form/

Obtaining a proof of purchase for a phone

   

https://support2.giffgaff.com/app/ask/Selling-my-phone/Placing-an-order/form/

Seling a phone - placing an order

https://support2.giffgaff.com/app/ask/Selling-my-phone/Sending-your-phone/form/

Selling a phone - sending your phone

https://support2.giffgaff.com/app/ask/Selling-my-phone/Getting-a-revised-quote/form/

Selling a phone - getting a revised quote

https://support2.giffgaff.com/app/ask/Selling-my-phone/Payment/form/

Selling a phone - payment related issues

https://support2.giffgaff.com/app/ask/Selling-my-phone/General/form/

All other issues related to selling a phone

 

Also, do not forget to check the agent messages here.

 

Cheers,

Roxy

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 53 of 53