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What is a "day"? - A calendar day or 24 hours?

Started by: tatra_man
On: 26/04/2012 | 08:20
Replies: 21
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by: tatra_man
on: 26/04/2012 | 08:20

On PAYG, you can have up to 20MB a "day" for 20p but is that a calendar day or 24 hours from the start of data usage?

 

For example. If you use 8Mb between 23:00 and 23:30 and then 8Mb between 00:30 and 01:00 does that get billed as 20p because it's within 24 hours or as 40p because it's two calendar days?

 

Example 2. If you use 19Mb between 22:00 and 23:00 and 11Mb between 01:00 and 02:00 does that get billed as 40p because it's two different calendar days or as £2.20 because it's 30Mb in one period of 24 hours and costs 20p for the first 20Mb and £2 for the extra 10Mb?

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by: tatra_man
on: 26/04/2012 | 18:35
Best Answer

I now have a definitive answer from an Agent - many thanks to Kieran Doherty Smiley Happy

 

"Hi ******,

Thanks for contacting the giffgaff team about your data allowance and let me clear this up for you.

It is a calendar day so it runs from 12:00 am to 12:00 am."
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Message 16 of 22
by: diamond222
on: 26/04/2012 | 08:22 edited: 26/04/2012 | 08:23

tatra_man wrote:

On PAYG, you can have up to 20MB a "day" for 20p but is that a calendar day or 24 hours from the start of data usage?

 

YES 24hours

 

For example. If you use 8Mb between 23:00 and 23:30 and then 8Mb between 00:30 and 01:00 does that get billed as 20p because it's within 24 hours or as 40p because it's two calendar days? correct

 

Example 2. If you use 19Mb between 22:00 and 23:00 and 11Mb between 01:00 and 02:00 does that get billed as 40p because it's two different calendar days or as £2.20 because it's 30Mb in one period of 24 hours and costs 20p for the first 20Mb and £2 for the extra 10Mb?


 

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Message 2 of 22
by: bigdave2010
on: 26/04/2012 | 08:23
Id imagine its 24hrs mate
Message 3 of 22
by: deskjetian
on: 26/04/2012 | 08:25 edited: 26/04/2012 | 08:26
Its 24 hrs starting at midnight, a calender day.
edit : so its 40p in both your examples
Ian
Message 5 of 22
by: weeman
on: 26/04/2012 | 08:25

Midnight to midnight.

 

George

Message 6 of 22
by: suse22
on: 26/04/2012 | 08:26

tatra_man wrote:

On PAYG, you can have up to 20MB a "day" for 20p but is that a calendar day or 24 hours from the start of data usage?

 

For example. If you use 8Mb between 23:00 and 23:30 and then 8Mb between 00:30 and 01:00 does that get billed as 20p because it's within 24 hours or as 40p because it's two calendar days?

 

Example 2. If you use 19Mb between 22:00 and 23:00 and 11Mb between 01:00 and 02:00 does that get billed as 40p because it's two different calendar days or as £2.20 because it's 30Mb in one period of 24 hours and costs 20p for the first 20Mb and £2 for the extra 10Mb?


Interesting question. I always believed a 'day' was midnight to midnight i.e. a 24 hour period or calendar day as you describe it.

 

I'm not sure how thw data counters would work if a 'data day' spanned two actual days.

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Message 7 of 22
by: thesaint
on: 26/04/2012 | 08:28
24 hours it is



LesSmiley Happy
Message 8 of 22
by: tiptoeee96
on: 26/04/2012 | 08:31
Calendar day, so from midnight to midnight
Message 9 of 22
by: tatra_man
on: 26/04/2012 | 08:33

So total confusion then, with about 50% saying it starts at midnight and about 50% saying it's a 24 hour period (and one person saying both!)

 

I'll ask an agent.

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Message 10 of 22