There have been problems related to the tooping up, credit and goodybag services today. There is no ETA at this current time but we believe that they are making good progress in fixing the issue. Unfortunately, giffgaff cannot reply to everyone individually who reports a problem through the agents so they advise you check this thread for the latest updates and ETA’s:
latest update from Educators:
After talking with our tech team, they're looking at a couple of options, including reconfiguring a couple of network nodes. We're also continuing to investigate the cause and we'll be back when we know more.
Thanks everyone for bearing with us,