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What to do, what to do?

Started by: tinzhanich
On: 12/03/2018 | 13:45
Replies: 12
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by: tinzhanich
on: 12/03/2018 | 13:45

I bought a goodybag, got conformation that payment went through, but when I try to call I’ m told I got no credit.

btw, I’m abroad in Croatia.

Help pls

Message 1 of 13
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by: giffgaffprepper
on: 12/03/2018 | 13:48
in order to be able to use goodybags whilst on holiday in the EU you will have needed to use your gg sim within the uk first for at least 2 months to get 60 days roaming in the EU, how long have you used your gg sim whilst within the uk?
Message 2 of 13
by: giffgaffprepper
on: 12/03/2018 | 13:48
in order to be able to use goodybags whilst on holiday in the EU you will have needed to use your gg sim within the uk first for at least 2 months to get 60 days roaming in the EU, how long have you used your gg sim whilst within the uk?
Message 2 of 13
by: dalan
on: 12/03/2018 | 13:49

Hello @tinzhanich. Goodybags only work in EU countries. You need credit for it to work elsewhere. 

 

Get a free giffgaff Sim
Message 3 of 13
by: mcilwraith
on: 12/03/2018 | 13:50

do you qualify for roaming @tinzhanich ?

check the fair use policy

https://giffgaff.com/fair-usage-while-roaming

Message 4 of 13
by: tinzhanich
on: 12/03/2018 | 13:51
Croatia is EU country.
Message 5 of 13
by: giffgaffprepper
on: 12/03/2018 | 13:51

dalan wrote:

Hello @tinzhanich. Goodybags only work in EU countries. You need credit for it to work elsewhere. 

 

@dalan

 

Croatia is in the EU

Message 6 of 13
by: insaneyln
on: 12/03/2018 | 13:53

tinzhanich wrote:

I bought a goodybag, got conformation that payment went through, but when I try to call I’ m told I got no credit.

btw, I’m abroad in Croatia.

Help pls

@tinzhanich; dial *100*7# from your phone's keypad and observe the resultant message; the USSD code will display the free minutes' allowance and the expiry date of the currently active goodybag.

 

I hope this helps.

Message 7 of 13
by: tinzhanich
on: 12/03/2018 | 13:55
Thanks.
I’ve been using it for 2 years at least.
I’ m coming back to UK this week, you reckon it will work once I come back?
Message 8 of 13
by: dalan
on: 12/03/2018 | 13:59

Hello @tinzhanich

@sorry I was unaware it was a Eu member. 

Get a free giffgaff Sim
Message 9 of 13
by: giffgaffprepper
on: 12/03/2018 | 14:00

tinzhanich wrote:

Thanks.
I’ve been using it for 2 years at least.
I’ m coming back to UK this week, you reckon it will work once I come back?

@tinzhanich

 

using goodybags whilst within the EU only started in July last year, this was an European Law which applies to all EU countries when using mobiles phones outside of your home country

 

yes when you have used your gg sim within the uk for at least 2 months, you will be able to use bags within the eu for up to 60 days, otherwise airtime credit is required

Message 10 of 13