Knowledge Base

When is the USA the sim does not operate

Started by: ptodd69
On: 09/05/2016 | 14:52
Replies: 6

by: ptodd69
on: 09/05/2016 | 14:52

Hi when in the USA my mobile does not receive incomming or outgoing texts or calls but the wfi worked ok, is there any reason for this?



Message 1 of 7
by: bengalknights
on: 09/05/2016 | 14:54
Hello you need airtime credit to roam abraod
Get a free giffgaff Sim
Message 2 of 7
by: carolinel
on: 09/05/2016 | 14:57
Hi, do you have enough airtime credit ?
Message 3 of 7
by: nigelbrooks
on: 09/05/2016 | 15:01



Two answers:


You need airtime credit from to use a giffgaff SIM outside of the UK


Your phone may have tried to lock to a local CDMA (N.American) standard network.


Go to Settings>Network>Network Selection and manually select a GSM network.

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 4 of 7
by: harmond
on: 09/05/2016 | 15:10
welcome to community
you need to airtime credit for using phone in abroad
Message 5 of 7
by: ptodd69
on: 09/05/2016 | 15:41

Hi thank you for that I will try that next time I travel

Message 6 of 7
by: figment_uk
on: 09/05/2016 | 16:15

ptodd69 wrote:


Hi thank you for that I will try that next time I travel


Be aware of the charges for roaming outside the EU, as you may wish to consider a mortgage to pay for it!


Using giffgaff abroad
(effective 28/04/2016)



Rest of the World

no active goodybag^

with active goodybag^

Making calls Minute 15p 4p £1
Receiving Calls Minute 0.5p 0.5p £1
Sending SMS Message 5p 1.5p 30p
Sending MMS (to UK Mobile) Message 16p 16p 16p
Sending MMS (to other Mobile) Message 24p 24p 24p
Receiving SMS or MMS Message Free Free Free
Mobile data Megabyte 5p 4p £5

* Plus: French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino and Switzerland.

^ Includes gigabag

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

Message 7 of 7